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Customer Support · head to head

Level AI vs Streak

Level AI logo

Level AI

Customer Support

AI quality assurance and agent assist for mid-market and enterprise contact centres

From
On request
Free plan
No
Full reviewWebsite
Streak logo

Streak

CRM

CRM superpowers for Gmail

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Streak has a free tier, so it costs nothing to try first.
  • Each has a real cost: Level AI pricing combines a per-agent fee, a platform licence and usage-based components, so the number quoted per agent is not the number you pay and budgets set from a per-seat figure alone come in short.; Streak the free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • They diverge on capability: Level AI covers Automated QA scoring, Streak covers Pipeline management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Level AI and Streak actually diverge.

Attributes where Level AI and Streak differ
AttributeLevel AIStreak
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
CategoryCustomer SupportCRM
FoundedUnknown2011

Identical on both: platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Level AI

  • Automated QA scoring
  • Semantic intent search
  • Agent assist
  • Coaching workflows
  • Custom scorecards
  • Voice of customer analytics
  • Dispute and calibration
  • CCaaS integrations

Only in Streak

  • Pipeline management
  • Email tracking
  • Automation
  • Document tracking
  • Live engagement metrics
  • Gmail
  • Outlook
  • Google Sheets

What people use each for

The jobs each tool is most often brought in to do.

Level AI

  • A 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding QA headcountnot Streak
  • A regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a samplenot Streak
  • A support operation onboarding a new outsourced site and needing week-one visibility into how the vendor agents actually handle contactsnot Streak
  • A CX team trying to work out why average handle time rose 20 per cent by clustering contact drivers across a quarter of interactionsnot Streak

Streak

  • Managing sales pipelines directly inside Gmailnot Level AI
  • Tracking email opens and running mail merges from an inboxnot Level AI

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Level AI

  • Pricing combines a per-agent fee, a platform licence and usage-based components, so the number quoted per agent is not the number you pay and budgets set from a per-seat figure alone come in short.
  • Integration to each contact centre or CRM system is charged as a separate implementation fee, which means a team running voice on one platform and chat on another pays twice before a single interaction is scored.
  • The unit economics do not work below roughly a hundred agents; smaller teams get quoted enterprise minimums that cost more than the QA analyst they were trying to avoid hiring.
  • Automated scores are only as good as the scorecard behind them, and the calibration work to get semantic questions scoring consistently falls on your QA team over several weeks before anyone trusts the output.
  • Transcription and semantic accuracy degrade on heavily accented speech, poor telephony audio and languages outside the main supported set, so multilingual operations often end up running manual QA in parallel for some queues anyway.

Streak

  • The free tier is email tools only, with pipelines, contact records and automation all requiring the Pro plan
  • Free mail merge is capped at 50 a day
  • The entry paid plan is $49 per user per month, which is high for a CRM that lives inside Gmail
  • Integrations require a paid plan

Pricing, plan by plan

Level AI

On request
  • Level AI$undefined/year
    • Automated QA on all interactions
    • Custom scorecards
    • Semantic search

Streak

Free
  • FreeFree
    • Email tracking
    • Mail merge 50 per day
    • Snippets
  • Pro$49/month
    • Core CRM features
    • Mail merge
    • Shared pipelines
  • Pro+$69/month
    • Advanced reports
    • Integrations and automations
    • Archived users
  • Enterprise$129/month
    • Custom roles
    • Data validation
    • Dedicated support

Which should you pick?

Choose Level AI if

  • You need automated qa scoring.
  • You also want semantic intent search.
Level AI review

Choose Streak if

  • You need pipeline management.
  • You want to start without paying.
  • You also want email tracking.
Streak review

Questions people ask

Is Level AI or Streak better?
Neither clearly leads. Level AI starts at On request and Streak at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Level AI or Streak?
Streak has a free tier; the other does not. Paid plans start at On request for Level AI and Free for Streak.
Does Level AI or Streak run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Streak for free?
Yes. Streak has a free tier, so you can try it without paying. Level AI starts at On request.
What is Level AI best used for?
Level AI is most often used for a 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding qa headcount, a regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a sample, a support operation onboarding a new outsourced site and needing week-one visibility into how the vendor agents actually handle contacts, a cx team trying to work out why average handle time rose 20 per cent by clustering contact drivers across a quarter of interactions. Of those, a 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding qa headcount and a regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a sample are not what Streak is typically brought in for.
What can Level AI do that Streak cannot?
Level AI covers Automated QA scoring, Semantic intent search, Agent assist, Coaching workflows. Streak covers Pipeline management, Email tracking, Automation, Document tracking.

Answered from the vendors’ own pages

Level AI: Does Level AI publish pricing?

No. Quotes are built per deployment from agent count, channel mix and product modules, and integration fees are added on top.

Streak: Is there a free version of Streak?

Yes, Streak offers a free tier with email tracking, mail merge up to 50 per day, snippets, and other basic features forever at no cost.

Source
Level AI: Can it replace our QA analysts?

It replaces the sampling and scoring work, not the judgement. Teams typically keep analysts for calibration, disputes and coaching design.

Streak: What discount is available for annual billing?

Streak offers a 20% discount when you pay annually instead of monthly on all paid plans.

Source
Level AI: Does it work without a cloud contact centre platform?

It needs recordings and metadata from somewhere. If your telephony does not expose those through an integration or API, this is not a fit.

Streak: What is the difference between Pro and Pro+ plans?

Pro+ costs $69 per month versus $49 for Pro and adds advanced reports, integrations, automations, and increases AI credits from 20 to 150 per user per month.

Source
Level AI: How long does implementation take?

Expect weeks, not days. Connecting systems is quick; getting scorecards calibrated to the point where team leaders act on the scores takes longer.

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