Customer Support · pricing
Level AI pricing
Level AI publishes a single tier. Below is what it costs, what it covers, and how that compares with the customer support tools listed alongside it.
As of 31 August 2026, Level AI pricing is on request. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.
- Entry price
- On request
- Model
- Quote
- Tiers
- 1
- Free tier
- Not on record
Level AI plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Level AI | On request | 8 | Entry tier |
What the product covers
The full Level AI feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Other
- Automated QA scoring
- Semantic intent search
- Agent assist
- Coaching workflows
- Custom scorecards
- Voice of customer analytics
- Dispute and calibration
- CCaaS integrations
People bring Level AI in for a 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding qa headcount, a regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a sample, a support operation onboarding a new outsourced site and needing week-one visibility into how the vendor agents actually handle contacts, a cx team trying to work out why average handle time rose 20 per cent by clustering contact drivers across a quarter of interactions. If that is not the job you are buying for, the alternatives to Level AI are worth a look before you commit to a tier.
How that compares in Customer Support
Too few customer support tools in this directory publish a starting price to quote a meaningful median, so the table below is a like-for-like list rather than a ranking.
| Tool | Entry price | Model | Rated | Head to head |
|---|---|---|---|---|
| Level AI (this page) | On request | quote | - | |
| Observe.AI | On request | quote | - | vs Level AI |
| Assembled | $25/month | Per user per month | - | vs Level AI |
| Calabrio ONE | On request | quote | - | vs Level AI |
| Verint | On request | quote | - | vs Level AI |
| Alvaria | On request | quote | - | vs Level AI |
| UJET | $65/month | Per user per month | - | vs Level AI |
Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Level AI badges page.
Before you pay for Level AI
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: a single tier at On request. With no free tier on record, the cheapest way to answer the rest is to compare Level AI against the tools that do have one before committing.
Level AI runs on web, and is published by Level AI of Mountain View, California, United States. The full record is on the Level AI review, and the rest of the category is under best customer support tools.
Level AI pricing questions
- How much does Level AI cost?
- Level AI publishes a single tier, Level AI, at On request.
- Does Level AI have a free plan?
- Not on the record we hold: Level AI is listed as quote. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What am I actually paying for with Level AI?
- The record lists 8 features across 1 area: other. In practice it is brought in for a 400-seat support organisation reviewing 2 per cent of calls manually and wanting compliance coverage across the whole volume without adding qa headcount, a regulated financial services contact centre that must evidence disclosure wording on every recorded call rather than on a sample, a support operation onboarding a new outsourced site and needing week-one visibility into how the vendor agents actually handle contacts.
- Does Level AI charge per user?
- The record carries a price and a billing period for each of its 1 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Level AI prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Level AI against before paying?
- The closest customer support tools in this directory are Observe.AI, Assembled, Calabrio ONE, Verint. Each has a side-by-side comparison with Level AI covering price, platforms and features.