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Customer Support · head to head

Jira Service Management vs Trend Micro Vision One

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Trend Micro Vision One logo

Trend Micro Vision One

Security & Cybersecurity

Unified XDR platform for comprehensive threat defense

From
$75/year
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Trend Micro Vision One listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited
  • They diverge on capability: Jira Service Management covers Incident management, Trend Micro Vision One covers Extended detection and response.

Where they differ

Only the attributes on which Jira Service Management and Trend Micro Vision One actually diverge.

Attributes where Jira Service Management and Trend Micro Vision One differ
AttributeJira Service ManagementTrend Micro Vision One
Starting priceFree$75/year
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Desktop, Cloud
CategoryCustomer SupportSecurity & Cybersecurity
Founded20021988

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Trend Micro Vision One

  • Extended detection and response
  • Attack surface management
  • Threat intelligence
  • Risk visibility
  • Automated response
  • Cross-layer detection
  • Investigation workbench
  • Third-party integrations

Both cover

  • GDPR
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Trend Micro Vision One
  • Incident responsenot Trend Micro Vision One
  • Change managementnot Trend Micro Vision One
  • Asset trackingnot Trend Micro Vision One

Trend Micro Vision One

  • Xdrnot Jira Service Management
  • Threat Detectionnot Jira Service Management
  • Enterprise Securitynot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Trend Micro Vision One

  • Listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Trend Micro Vision One

$75/year
  • Vision One Essentials$75/year
    • XDR analytics
    • Threat intelligence
    • Risk insights
  • Vision One Standard$125/year
    • All Essentials features
    • Attack surface management
    • Automated response
  • Vision One Advanced$200/year
    • All Standard features
    • Managed XDR
    • 24/7 monitoring

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Trend Micro Vision One if

  • You need extended detection and response.
  • You work on Web, Desktop, Cloud.
  • You also want attack surface management.
Trend Micro Vision One review

Questions people ask

Is Jira Service Management or Trend Micro Vision One better?
Neither clearly leads. Jira Service Management starts at Free and Trend Micro Vision One at $75/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Trend Micro Vision One?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $75/year for Trend Micro Vision One.
Does Jira Service Management or Trend Micro Vision One run on more platforms?
Jira Service Management runs on Web, Ios, Android. Trend Micro Vision One runs on Web, Desktop, Cloud.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Trend Micro Vision One starts at $75/year.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Trend Micro Vision One is typically brought in for.
What can Jira Service Management do that Trend Micro Vision One cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Trend Micro Vision One covers Extended detection and response, Attack surface management, Threat intelligence, Risk visibility. Both handle GDPR, FedRAMP.
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