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Software · head to head

Groove vs Trend Micro Vision One

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Trend Micro Vision One logo

Trend Micro Vision One

Software

Unified XDR platform for comprehensive threat defense

From
$75/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Trend Micro Vision One listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited
  • They diverge on capability: Groove covers Shared inbox, Trend Micro Vision One covers Extended detection and response.

Where they differ

Only the attributes on which Groove and Trend Micro Vision One actually diverge.

Attributes where Groove and Trend Micro Vision One differ
AttributeGrooveTrend Micro Vision One
Starting price$12/month$75/year
PlatformsWeb, Ios, AndroidWeb, Desktop, Cloud
Founded20111988

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Trend Micro Vision One

  • Extended detection and response
  • Attack surface management
  • Threat intelligence
  • Risk visibility
  • Automated response
  • Cross-layer detection
  • Investigation workbench
  • Third-party integrations

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Trend Micro Vision One
  • Handling email, chat and messaging support in one queuenot Trend Micro Vision One

Trend Micro Vision One

  • Xdrnot Groove
  • Threat Detectionnot Groove
  • Enterprise Securitynot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Trend Micro Vision One

  • Listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Trend Micro Vision One

$75/year
  • Vision One Essentials$75/year
    • XDR analytics
    • Threat intelligence
    • Risk insights
  • Vision One Standard$125/year
    • All Essentials features
    • Attack surface management
    • Automated response
  • Vision One Advanced$200/year
    • All Standard features
    • Managed XDR
    • 24/7 monitoring

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Trend Micro Vision One if

  • You need extended detection and response.
  • You work on Web, Desktop, Cloud.
  • You also want attack surface management.
Trend Micro Vision One review

Questions people ask

Is Groove or Trend Micro Vision One better?
Neither clearly leads. Groove starts at $12/month and Trend Micro Vision One at $75/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Trend Micro Vision One?
Groove starts at $12/month and Trend Micro Vision One at $75/year.
Does Groove or Trend Micro Vision One run on more platforms?
Groove runs on Web, Ios, Android. Trend Micro Vision One runs on Web, Desktop, Cloud.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Trend Micro Vision One is typically brought in for.
What can Groove do that Trend Micro Vision One cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Trend Micro Vision One covers Extended detection and response, Attack surface management, Threat intelligence, Risk visibility. Both handle GDPR.
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Related pages

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