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Customer Support · head to head

Freshservice vs Trend Micro Vision One

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Trend Micro Vision One logo

Trend Micro Vision One

Security & Cybersecurity

Unified XDR platform for comprehensive threat defense

From
$75/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Trend Micro Vision One listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited
  • They diverge on capability: Freshservice covers Incident management, Trend Micro Vision One covers Extended detection and response.

Where they differ

Only the attributes on which Freshservice and Trend Micro Vision One actually diverge.

Attributes where Freshservice and Trend Micro Vision One differ
AttributeFreshserviceTrend Micro Vision One
Starting price$19/month$75/year
PlatformsWeb, Ios, AndroidWeb, Desktop, Cloud
CategoryCustomer SupportSecurity & Cybersecurity
Founded20101988

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Trend Micro Vision One

  • Extended detection and response
  • Attack surface management
  • Threat intelligence
  • Risk visibility
  • Automated response
  • Cross-layer detection
  • Investigation workbench
  • Third-party integrations

Both cover

  • AWS
  • Azure
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Trend Micro Vision One
  • Asset management and change control for IT teamsnot Trend Micro Vision One

Trend Micro Vision One

  • Xdrnot Freshservice
  • Threat Detectionnot Freshservice
  • Enterprise Securitynot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Trend Micro Vision One

  • Listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Trend Micro Vision One

$75/year
  • Vision One Essentials$75/year
    • XDR analytics
    • Threat intelligence
    • Risk insights
  • Vision One Standard$125/year
    • All Essentials features
    • Attack surface management
    • Automated response
  • Vision One Advanced$200/year
    • All Standard features
    • Managed XDR
    • 24/7 monitoring

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Trend Micro Vision One if

  • You need extended detection and response.
  • You work on Web, Desktop, Cloud.
  • You also want attack surface management.
Trend Micro Vision One review

Questions people ask

Is Freshservice or Trend Micro Vision One better?
Neither clearly leads. Freshservice starts at $19/month and Trend Micro Vision One at $75/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Trend Micro Vision One?
Freshservice starts at $19/month and Trend Micro Vision One at $75/year.
Does Freshservice or Trend Micro Vision One run on more platforms?
Freshservice runs on Web, Ios, Android. Trend Micro Vision One runs on Web, Desktop, Cloud.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Trend Micro Vision One is typically brought in for.
What can Freshservice do that Trend Micro Vision One cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Trend Micro Vision One covers Extended detection and response, Attack surface management, Threat intelligence, Risk visibility. Both handle AWS, Azure, GDPR.
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