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Jira Service Management vs SentinelOne Singularity

Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
SentinelOne Singularity logo

SentinelOne Singularity

Cybersecurity

Autonomous AI-powered endpoint security

From
$5.83/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management pricing information not available on main product page; Atlassian does not publish standard rates on this landing page; SentinelOne Singularity deployment and configuration requires professional services ($5,000 to $25,000)
  • They diverge on capability: Jira Service Management covers Incident management, SentinelOne Singularity covers Behavioral AI.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Jira Service Management and SentinelOne Singularity actually diverge.

Attributes where Jira Service Management and SentinelOne Singularity differ
AttributeJira Service ManagementSentinelOne Singularity
Starting priceFree$5.83/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWindows, macOS, Linux, Cloud, Mobile
CategoryCustomer SupportCybersecurity
Founded20022013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in SentinelOne Singularity

  • Behavioral AI
  • Autonomous response
  • ActiveEDR
  • Storyline technology
  • Rollback remediation
  • Ranger IoT
  • Cloud workload protection
  • Identity security

Both cover

  • Slack
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot SentinelOne Singularity
  • Incident responsenot SentinelOne Singularity
  • Change managementnot SentinelOne Singularity
  • Asset trackingnot SentinelOne Singularity

SentinelOne Singularity

  • Endpoint Securitynot Jira Service Management
  • Edrnot Jira Service Management
  • Xdrnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • Pricing information not available on main product page; Atlassian does not publish standard rates on this landing page
  • Customers must navigate to separate pricing section or contact sales for cost information

SentinelOne Singularity

  • Deployment and configuration requires professional services ($5,000 to $25,000)
  • Optional modules like Ranger and Vigilance add to total cost of ownership
  • Complex pricing tiers make budgeting difficult for large deployments

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

SentinelOne Singularity

$5.83/month
  • Singularity Core$5.83/month per endpoint
    • Endpoint Protection Platform (EPP)
    • Malware prevention
    • Threat isolation
  • Singularity Control$6.67/month per endpoint
    • All Core features
    • Device control
    • Firewall control
  • Singularity Complete$8.25/month per endpoint
    • All Control features
    • Endpoint Detection and Response
    • XDR capabilities
  • Singularity Commercial$17.5/month per endpoint
    • All Complete features
    • Identity protection
    • Cloud protection

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose SentinelOne Singularity if

  • You need behavioral ai.
  • You work on Windows, macOS, Linux, Cloud, Mobile.
  • You also want autonomous response.
SentinelOne Singularity review

Questions people ask

Is Jira Service Management or SentinelOne Singularity better?
Neither clearly leads. Jira Service Management starts at Free and SentinelOne Singularity at $5.83/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or SentinelOne Singularity?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $5.83/month for SentinelOne Singularity.
Does Jira Service Management or SentinelOne Singularity run on more platforms?
Jira Service Management runs on Web, Ios, Android. SentinelOne Singularity runs on Windows, macOS, Linux, Cloud, Mobile.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. SentinelOne Singularity starts at $5.83/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what SentinelOne Singularity is typically brought in for.
What can Jira Service Management do that SentinelOne Singularity cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. SentinelOne Singularity covers Behavioral AI, Autonomous response, ActiveEDR, Storyline technology. Both handle Slack, FedRAMP.

Answered from the vendors’ own pages

Jira Service Management: How much does Jira Service Management cost?

Jira Service Management pricing is not published on the main product page. Atlassian requires customers to visit the dedicated pricing section or contact their sales team to obtain rates. Enterprise and volume discounts are available through individual consultation.

Source
SentinelOne Singularity: What does SentinelOne Singularity XDR cover?

Singularity XDR unifies detection and response across endpoints, cloud, identity, network, and mobile, providing centralized visibility and automated response across all attack surfaces.

Source
SentinelOne Singularity: How does SentinelOne correlate data across security tools?

Singularity normalizes data from endpoints, identity, cloud, and third-party security tools into a unified data layer, enabling automatic correlation of signals without manual integration.

Source
SentinelOne Singularity: Can SentinelOne integrate with existing security tools?

Yes, Singularity Marketplace provides pre-built, one-click integrations with email, network, firewall, and SaaS security tools, avoiding vendor lock-in while extending detection capabilities.

Source
SentinelOne Singularity: What is the pricing model for SentinelOne Singularity?

SentinelOne pricing ranges from $5.83 to $17.50 per endpoint per month across five tiers, with optional add-on modules and enterprise pricing available on request.

Source
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