Softwr

Software · head to head

Salesforce Service Cloud vs Trend Micro Vision One

Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
Trend Micro Vision One logo

Trend Micro Vision One

Software

Unified XDR platform for comprehensive threat defense

From
$75/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; Trend Micro Vision One listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited
  • They diverge on capability: Salesforce Service Cloud covers Case management, Trend Micro Vision One covers Extended detection and response.

Where they differ

Only the attributes on which Salesforce Service Cloud and Trend Micro Vision One actually diverge.

Attributes where Salesforce Service Cloud and Trend Micro Vision One differ
AttributeSalesforce Service CloudTrend Micro Vision One
Starting price$25/month$75/year
PlatformsWeb, Ios, AndroidWeb, Desktop, Cloud
Founded19991988

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Only in Trend Micro Vision One

  • Extended detection and response
  • Attack surface management
  • Threat intelligence
  • Risk visibility
  • Automated response
  • Cross-layer detection
  • Investigation workbench
  • Third-party integrations

Both cover

  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot Trend Micro Vision One
  • Field servicenot Trend Micro Vision One
  • Self-service portalsnot Trend Micro Vision One
  • AI-powered supportnot Trend Micro Vision One

Trend Micro Vision One

  • Xdrnot Salesforce Service Cloud
  • Threat Detectionnot Salesforce Service Cloud
  • Enterprise Securitynot Salesforce Service Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Trend Micro Vision One

  • Listed on UK G-Cloud at £29.17 per user for Trend Micro One (the Vision One platform), via reseller Bytes Software Services Limited

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Trend Micro Vision One

$75/year
  • Vision One Essentials$75/year
    • XDR analytics
    • Threat intelligence
    • Risk insights
  • Vision One Standard$125/year
    • All Essentials features
    • Attack surface management
    • Automated response
  • Vision One Advanced$200/year
    • All Standard features
    • Managed XDR
    • 24/7 monitoring

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose Trend Micro Vision One if

  • You need extended detection and response.
  • You work on Web, Desktop, Cloud.
  • You also want attack surface management.
Trend Micro Vision One review

Questions people ask

Is Salesforce Service Cloud or Trend Micro Vision One better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and Trend Micro Vision One at $75/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or Trend Micro Vision One?
Salesforce Service Cloud starts at $25/month and Trend Micro Vision One at $75/year.
Does Salesforce Service Cloud or Trend Micro Vision One run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. Trend Micro Vision One runs on Web, Desktop, Cloud.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what Trend Micro Vision One is typically brought in for.
What can Salesforce Service Cloud do that Trend Micro Vision One cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Trend Micro Vision One covers Extended detection and response, Attack surface management, Threat intelligence, Risk visibility. Both handle FedRAMP.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Salesforce Service Cloud

More on Trend Micro Vision One

Keep looking

Other head to heads