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Cybersecurity · head to head

Recorded Future vs Salesforce Service Cloud

Recorded Future logo

Recorded Future

Cybersecurity

Intelligence-driven cybersecurity

From
$25000/year
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Recorded Future no pricing published; all three tiers (Core, Professional, Elite) require sales contact for quotes; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Recorded Future covers Real-time threat intelligence, Salesforce Service Cloud covers Case management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Recorded Future and Salesforce Service Cloud actually diverge.

Attributes where Recorded Future and Salesforce Service Cloud differ
AttributeRecorded FutureSalesforce Service Cloud
Starting price$25000/year$25/month
PlatformsWeb, Api, CloudWeb, Ios, Android
CategoryCybersecurityCustomer Support
Founded20091999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Recorded Future

  • Real-time threat intelligence
  • Vulnerability intelligence
  • Internet-wide data analysis
  • Insikt group intelligence
  • Brand intelligence
  • API-first platform
  • Alert and notification system
  • Custom reporting

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Recorded Future

  • Threat intelligence and monitoringnot Salesforce Service Cloud
  • Dark web monitoring and brand protectionnot Salesforce Service Cloud
  • Third-party risk managementnot Salesforce Service Cloud
  • Security operations and incident responsenot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Recorded Future
  • Field servicenot Recorded Future
  • Self-service portalsnot Recorded Future
  • AI-powered supportnot Recorded Future

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Recorded Future

  • No pricing published; all three tiers (Core, Professional, Elite) require sales contact for quotes
  • Pricing depends on organization size, usage levels, and services in addition to tier selection
  • API usage limits vary by package but limits not specified on pricing page

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Recorded Future

$25000/year
  • Threat Intelligence$25000/year
    • Threat feeds
    • IP reputation
    • Domain analysis
  • Vulnerability Intelligence$35000/year
    • CVE monitoring
    • Patch intelligence
    • Vulnerability trending
  • Complete Intelligence$50000/year
    • All features
    • Analyst access
    • Dedicated feed

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Recorded Future if

  • You need real-time threat intelligence.
  • You work on Web, Api, Cloud.
  • You also want vulnerability intelligence.
Recorded Future review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Recorded Future or Salesforce Service Cloud better?
Neither clearly leads. Recorded Future starts at $25000/year and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Recorded Future or Salesforce Service Cloud?
Recorded Future starts at $25000/year and Salesforce Service Cloud at $25/month.
Does Recorded Future or Salesforce Service Cloud run on more platforms?
Recorded Future runs on Web, Api, Cloud. Salesforce Service Cloud runs on Web, Ios, Android.
What is Recorded Future best used for?
Recorded Future is most often used for threat intelligence and monitoring, dark web monitoring and brand protection, third-party risk management, security operations and incident response. Of those, threat intelligence and monitoring and dark web monitoring and brand protection are not what Salesforce Service Cloud is typically brought in for.
What can Recorded Future do that Salesforce Service Cloud cannot?
Recorded Future covers Real-time threat intelligence, Vulnerability intelligence, Internet-wide data analysis, Insikt group intelligence. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, FedRAMP.

Answered from the vendors’ own pages

Recorded Future: What are the main pricing tiers offered by Recorded Future?

Recorded Future offers three tiers: Core (foundational intelligence), Professional (marked most-popular with automation and autonomous threat hunts), and Elite (comprehensive coverage including third-party risk assessment). Specific pricing requires contacting sales.

Source
Recorded Future: What is included in Recorded Future's Core pricing tier?

Core tier includes cyber operations monitoring with threat and malware insights, digital risk protection covering dark web monitoring and credential detection, and the new digital risk hub. Exact cost depends on organization size and usage.

Source
Recorded Future: What features does Recorded Future Professional tier add?

Professional tier adds autonomous threat hunts, continuous threat monitoring, automated threat preventions, external intelligence ingestion, and external asset discovery. Pricing is custom-quoted based on organization size and services.

Source
Recorded Future: How does Recorded Future handle user limits and API access?

Recorded Future does not limit the number of platform users or integrations across any tier. API usage limits vary by package tier but exact limits are not specified on the public pricing page.

Source
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