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Security & Cybersecurity · head to head

CrowdStrike Falcon vs Jira Service Management

CrowdStrike Falcon logo

CrowdStrike Falcon

Security & Cybersecurity

Stop breaches with AI-native cybersecurity

From
$7.99/month
Rated
-
Full reviewWebsite
Jira Service Management logo

Jira Service Management

Customer Support

High-velocity service management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: CrowdStrike Falcon falcon Go tier limited to maximum of 100 devices; Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure
  • They diverge on capability: CrowdStrike Falcon covers Next-gen antivirus, Jira Service Management covers Incident management.

Where they differ

Only the attributes on which CrowdStrike Falcon and Jira Service Management actually diverge.

Attributes where CrowdStrike Falcon and Jira Service Management differ
AttributeCrowdStrike FalconJira Service Management
Starting price$7.99/monthFree
Free tierNoYes
PlatformsWindows, macOS, LinuxWeb, Ios, Android
CategorySecurity & CybersecurityCustomer Support
Founded20112002

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CrowdStrike Falcon

  • Next-gen antivirus
  • Endpoint detection and response
  • Threat intelligence
  • IT hygiene
  • USB device control
  • Firewall management
  • Threat graph
  • Real-time response

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Both cover

  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

CrowdStrike Falcon

  • Small endpoint deployments via Falcon Go with per-device pricingnot Jira Service Management
  • Mid-market organisations via Falcon Pro or Enterprise with advanced threat detectionnot Jira Service Management
  • Organisations requiring custom managed detection and response via Falcon Completenot Jira Service Management

Jira Service Management

  • IT service managementnot CrowdStrike Falcon
  • Incident responsenot CrowdStrike Falcon
  • Change managementnot CrowdStrike Falcon
  • Asset trackingnot CrowdStrike Falcon

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CrowdStrike Falcon

  • Falcon Go tier limited to maximum of 100 devices
  • Falcon Complete Next-Gen MDR requires custom quote; pricing not published
  • Higher tiers (Enterprise and above) feature gatekeeping for threat hunting and identity protection

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Pricing, plan by plan

CrowdStrike Falcon

$7.99/month

No published plan breakdown. See the CrowdStrike Falcon review.

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Which should you pick?

Choose CrowdStrike Falcon if

  • You need next-gen antivirus.
  • You work on Windows, macOS, Linux.
  • You also want endpoint detection and response.
CrowdStrike Falcon review

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Questions people ask

Is CrowdStrike Falcon or Jira Service Management better?
Neither clearly leads. CrowdStrike Falcon starts at $7.99/month and Jira Service Management at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CrowdStrike Falcon or Jira Service Management?
Jira Service Management has a free tier; the other does not. Paid plans start at $7.99/month for CrowdStrike Falcon and Free for Jira Service Management.
Does CrowdStrike Falcon or Jira Service Management run on more platforms?
CrowdStrike Falcon runs on Windows, macOS, Linux. Jira Service Management runs on Web, Ios, Android.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. CrowdStrike Falcon starts at $7.99/month.
What is CrowdStrike Falcon best used for?
CrowdStrike Falcon is most often used for small endpoint deployments via falcon go with per-device pricing, mid-market organisations via falcon pro or enterprise with advanced threat detection, organisations requiring custom managed detection and response via falcon complete. Of those, small endpoint deployments via falcon go with per-device pricing and mid-market organisations via falcon pro or enterprise with advanced threat detection are not what Jira Service Management is typically brought in for.
What can CrowdStrike Falcon do that Jira Service Management cannot?
CrowdStrike Falcon covers Next-gen antivirus, Endpoint detection and response, Threat intelligence, IT hygiene. Jira Service Management covers Incident management, Change management, Problem management, Asset management. Both handle FedRAMP.
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