Softwr

Customer Support · head to head

HappyFox vs Groove

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: HappyFox covers Ticketing, Groove covers Shared inbox.

Where they differ

Only the attributes on which HappyFox and Groove actually diverge.

Attributes where HappyFox and Groove differ
AttributeHappyFoxGroove
Starting price$29/month$12/month
Founded20122011

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Automation
  • SLA management
  • Self-service portal
  • Microsoft Teams
  • SOC2
  • ISO27001

Only in Groove

  • Shared inbox
  • Live chat
  • Automation rules
  • Collision detection
  • Trello
  • SSL
  • 2FA

Both cover

  • Knowledge base
  • Reporting
  • Salesforce
  • Slack
  • Jira
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Groove
  • Managing internal and customer support requests in one queuenot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot HappyFox
  • Handling email, chat and messaging support in one queuenot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want automation.
HappyFox review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Groove review

Questions people ask

Is HappyFox or Groove better?
Neither clearly leads. HappyFox starts at $29/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Groove?
HappyFox starts at $29/month and Groove at $12/month.
Does HappyFox or Groove run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Groove is typically brought in for.
What can HappyFox do that Groove cannot?
HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Groove covers Shared inbox, Live chat, Automation rules, Collision detection. Both handle Knowledge base, Reporting, Salesforce, Slack.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on HappyFox

More on Groove

Keep looking

Other head to heads