Softwr

CRM · head to head

Gong vs iCIMS

Gong logo

Gong

CRM

Revenue intelligence platform

From
$1600/user-per-year
Rated
-
Full reviewWebsite
iCIMS logo

iCIMS

Recruitment

Talent cloud for transformative hiring

From
$14500/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult; iCIMS difficult customer support requiring escalation for resolution
  • They diverge on capability: Gong covers Call recording, iCIMS covers Applicant Tracking.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gong and iCIMS actually diverge.

Attributes where Gong and iCIMS differ
AttributeGongiCIMS
Starting price$1600/user-per-year$14500/year
PlatformsWeb, Cloud-based SaaSWeb, Ios, Android
CategoryCRMRecruitment
Founded20161999

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gong

  • Call recording
  • AI transcription
  • Deal intelligence
  • Market intelligence
  • Team coaching
  • Salesforce
  • HubSpot
  • Zoom

Only in iCIMS

  • Applicant Tracking
  • CRM
  • Career Sites
  • Text Recruiting
  • Video Interviewing
  • AI Matching
  • Analytics
  • LinkedIn

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gong

  • Call analysisnot iCIMS
  • Deal forecastingnot iCIMS
  • Sales coachingnot iCIMS
  • Win/loss analysisnot iCIMS

iCIMS

  • Enterprise applicant tracking with configurable hiring workflowsnot Gong
  • High volume hiring in retail, hospitality and healthcarenot Gong
  • Candidate relationship management and automated campaignsnot Gong
  • Career site and employer branding managementnot Gong
  • Employee onboarding after offer acceptancenot Gong

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gong

  • Pricing not published; custom quotes and high platform fees make budget forecasting difficult
  • Built for sales calls only; limited contact center and multi-channel conversation coverage
  • Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
  • Conversation analysis cannot capture internal buyer meetings or decision-making discussions

iCIMS

  • Difficult customer support requiring escalation for resolution
  • Complex and dated user interface compared to modern cloud recruiting tools
  • CRM, ATS, and Text engagement systems do not sync well and require separate logins
  • Custom reporting is difficult to create without IT expertise

Pricing, plan by plan

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

iCIMS

$14500/year

No published plan breakdown. See the iCIMS review.

Which should you pick?

Choose Gong if

  • You need call recording.
  • You work on Web, Cloud-based SaaS.
  • You also want ai transcription.
Gong review

Choose iCIMS if

  • You need applicant tracking.
  • You work on Web, Ios, Android.
  • You also want crm.
iCIMS review

Questions people ask

Is Gong or iCIMS better?
Neither clearly leads. Gong starts at $1600/user-per-year and iCIMS at $14500/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gong or iCIMS?
Gong starts at $1600/user-per-year and iCIMS at $14500/year.
Does Gong or iCIMS run on more platforms?
Gong runs on Web, Cloud-based SaaS. iCIMS runs on Web, Ios, Android.
What is Gong best used for?
Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what iCIMS is typically brought in for.
What can Gong do that iCIMS cannot?
Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. iCIMS covers Applicant Tracking, CRM, Career Sites, Text Recruiting. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source
iCIMS: How much does iCIMS cost?

iCIMS pricing varies from $14,500 to $635,000 annually depending on organization size and modules. Mid-market companies typically pay $15,000-$35,000 annually, with larger enterprises exceeding $100,000 plus implementation fees.

Source
Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source
iCIMS: What companies use iCIMS?

iCIMS serves more than 4,400 companies across 200 countries, including a quarter of Fortune 500 companies, particularly in retail, healthcare, manufacturing, and finance sectors.

Source
Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source
iCIMS: Does iCIMS integrate with other HR systems?

Yes, iCIMS connects with more than 800 partner technologies including job boards, background check services, HR systems, and social platforms.

Source
Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source
iCIMS: How long does iCIMS implementation take?

iCIMS implementation is typically lengthy and complex, with setup time varying based on workflow complexity, integrations, and organizational requirements. The process requires professional services and can involve extended ramp-up periods for configuration and training.

Source
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