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Software · head to head

Gainsight vs Qwilr

Gainsight logo

Gainsight

Software

The #1 Customer Success Platform

From
$2500/month
Rated
-
Full reviewWebsite
Qwilr logo

Qwilr

Software

Beautiful Proposals and Quotes

From
$35/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gainsight limited customization options; teams resort to exports and scripts when platform lacks required fields; Qwilr growth plan requires a minimum of 5 users at $55/user/month and Scale requires a minimum of 10 users at $75/user/month, both billed annually only
  • They diverge on capability: Gainsight covers Health scores, Qwilr covers Web-based proposals.

Where they differ

Only the attributes on which Gainsight and Qwilr actually diverge.

Attributes where Gainsight and Qwilr differ
AttributeGainsightQwilr
Starting price$2500/month$35/month
Founded20112014

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gainsight

  • Health scores
  • Churn prediction
  • Playbook automation
  • Customer 360 view
  • Journey orchestration
  • Zendesk
  • Ios support
  • Android support

Only in Qwilr

  • Web-based proposals
  • Interactive quotes
  • E-signatures
  • Analytics
  • Video embedding
  • Stripe

Both cover

  • Salesforce
  • HubSpot
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gainsight

  • Customer Successnot Qwilr
  • Retentionnot Qwilr
  • Health Scoringnot Qwilr

Qwilr

  • Sales teams sending interactive proposals with embedded payment collection who can commit to annual billingnot Gainsight

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gainsight

  • Limited customization options; teams resort to exports and scripts when platform lacks required fields
  • Integration reliability issues; broken connectors and schema changes create stale health scores
  • Cannot automatically track emails within the platform; requires manual logging or third-party solutions
  • Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
  • High total cost of ownership; Year 1 costs often exceed $200K including required professional services

Qwilr

  • Growth plan requires a minimum of 5 users at $55/user/month and Scale requires a minimum of 10 users at $75/user/month, both billed annually only
  • Document automation beyond the free monthly allotment (10, 150 or 600 documents by tier) costs $5, $2.50 or $2.50 per additional document
  • QwilrPay charges a payment processing fee on top of the subscription, ranging from 0.25% on Starter down to 0.05% on Scale

Pricing, plan by plan

Gainsight

$2500/month
  • Essentials$2500/month
    • Health scores
    • Customer 360
    • Playbooks
  • Enterprise$5000/month
    • Advanced analytics
    • AI predictions
    • Custom integrations

Qwilr

$35/month
  • Business$35/month
    • Unlimited documents
    • Templates
    • E-signatures
  • Enterprise$59/month
    • Custom branding
    • Advanced analytics
    • Integrations

Which should you pick?

Choose Gainsight if

  • You need health scores.
  • You also want churn prediction.
Gainsight review

Choose Qwilr if

  • You need web-based proposals.
  • You also want interactive quotes.
Qwilr review

Questions people ask

Is Gainsight or Qwilr better?
Neither clearly leads. Gainsight starts at $2500/month and Qwilr at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gainsight or Qwilr?
Gainsight starts at $2500/month and Qwilr at $35/month.
Does Gainsight or Qwilr run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Gainsight best used for?
Gainsight is most often used for customer success, retention, health scoring. Of those, customer success and retention are not what Qwilr is typically brought in for.
What can Gainsight do that Qwilr cannot?
Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view. Qwilr covers Web-based proposals, Interactive quotes, E-signatures, Analytics. Both handle Salesforce, HubSpot, Slack, Web support.

Answered from the vendors’ own pages

Gainsight: Does Gainsight offer a free tier?

Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.

Source
Gainsight: How is Gainsight priced?

Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.

Source
Gainsight: What are Gainsight's core features?

Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.

Source
Gainsight: What CRM integrations are available?

Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.

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Related pages

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