Is Gainsight or Qwilr better?

Neither clearly leads. Gainsight starts at $2500/month and Qwilr at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gainsight or Qwilr?

Gainsight starts at $2500/month and Qwilr at $35/month.

Does Gainsight or Qwilr run on more platforms?

Both run on Web, so platform support will not decide this one for you.

What is Gainsight best used for?

Gainsight is most often used for customer success, retention, health scoring. Of those, customer success and retention are not what Qwilr is typically brought in for.

What can Gainsight do that Qwilr cannot?

Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view. Qwilr covers Web-based proposals, Interactive quotes, E-signatures, Analytics. Both handle Salesforce, HubSpot, Slack, Web support.

Sales Enablement · head to head

Gainsight vs Qwilr

Gainsight

Sales Enablement

The #1 Customer Success Platform

From: $2500/month
Rated: -

Full review Website

Qwilr

Sales Enablement

Beautiful Proposals and Quotes

From: $35/month
Rated: -

Full review Website

The short version

Each has a real cost: Gainsight limited customization options; teams resort to exports and scripts when platform lacks required fields; Qwilr growth plan requires a minimum of 5 users at $55/user/month and Scale requires a minimum of 10 users at $75/user/month, both billed annually only
They diverge on capability: Gainsight covers Health scores, Qwilr covers Web-based proposals.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gainsight and Qwilr actually diverge.

Attributes where Gainsight and Qwilr differ
Attribute	Gainsight	Qwilr
Starting price	$2500/month	$35/month
Founded	2011	2014

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Sales Enablement).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gainsight

Health scores
Churn prediction
Playbook automation
Customer 360 view
Journey orchestration
Zendesk
Ios support
Android support

Only in Qwilr

Web-based proposals
Interactive quotes
E-signatures
Analytics
Video embedding
Stripe

Both cover

Salesforce
HubSpot
Slack
Web support

What people use each for

The jobs each tool is most often brought in to do.

Gainsight

Customer Successnot Qwilr
Retentionnot Qwilr
Health Scoringnot Qwilr

Qwilr

Sales teams sending interactive proposals with embedded payment collection who can commit to annual billingnot Gainsight

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gainsight

Limited customization options; teams resort to exports and scripts when platform lacks required fields
Integration reliability issues; broken connectors and schema changes create stale health scores
Cannot automatically track emails within the platform; requires manual logging or third-party solutions
Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
High total cost of ownership; Year 1 costs often exceed $200K including required professional services

Qwilr

Growth plan requires a minimum of 5 users at $55/user/month and Scale requires a minimum of 10 users at $75/user/month, both billed annually only
Document automation beyond the free monthly allotment (10, 150 or 600 documents by tier) costs $5, $2.50 or $2.50 per additional document
QwilrPay charges a payment processing fee on top of the subscription, ranging from 0.25% on Starter down to 0.05% on Scale

Pricing, plan by plan

Gainsight

$2500/month

Essentials$2500/month
- Health scores
- Customer 360
- Playbooks
Enterprise$5000/month
- Advanced analytics
- AI predictions
- Custom integrations

Qwilr

$35/month

Starter$35/month
- 1 user included
- $49/month with monthly billing
- $35/month with annual billing
Growth$55/month
- Minimum 5 users required
- $55/user/month (annual billing only)
- 150 free documents included
Scale$75/month
- Minimum 10 users required
- $75/user/month (annual billing only)
- 600 free documents included

Which should you pick?

Choose Gainsight if

You need health scores.
You also want churn prediction.

Gainsight review

Choose Qwilr if

You need web-based proposals.
You also want interactive quotes.

Qwilr review

Questions people ask

Is Gainsight or Qwilr better?: Neither clearly leads. Gainsight starts at $2500/month and Qwilr at $35/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gainsight or Qwilr?: Gainsight starts at $2500/month and Qwilr at $35/month.
Does Gainsight or Qwilr run on more platforms?: Both run on Web, so platform support will not decide this one for you.
What is Gainsight best used for?: Gainsight is most often used for customer success, retention, health scoring. Of those, customer success and retention are not what Qwilr is typically brought in for.
What can Gainsight do that Qwilr cannot?: Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view. Qwilr covers Web-based proposals, Interactive quotes, E-signatures, Analytics. Both handle Salesforce, HubSpot, Slack, Web support.

Answered from the vendors’ own pages

Gainsight: Does Gainsight offer a free tier?

Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.

Source

Qwilr: How much does Qwilr cost?

Qwilr Starter costs $35/user/month (annual) or $49/user/month (monthly). Growth plan is $55/user/month (annual only, 5-user minimum). Scale plan is $75/user/month (annual only, 10-user minimum). All prices in USD; AUD pricing available for Australia/New Zealand.

Source

Gainsight: How is Gainsight priced?

Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.

Source

Qwilr: Does Qwilr offer a free trial?

Yes, Qwilr offers a 14-day free trial on the Starter plan. No credit card is required.

Source

Gainsight: What are Gainsight's core features?

Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.

Source

Qwilr: What are Qwilr document costs?

Starter plan includes 10 free documents monthly, then $5 per additional document. Growth plan includes 150 free documents and $2.50 per additional. Scale plan includes 600 free documents and $2.50 per additional. Volume discounts available from $1.50-$4 per document.

Source

Gainsight: What CRM integrations are available?

Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.

Gainsight vs Qwilr

Gainsight

Qwilr

The short version

Where they differ

What each one covers

Only in Gainsight

Only in Qwilr

Both cover

What people use each for

Gainsight

Qwilr

Where each one falls short

Gainsight

Qwilr

Pricing, plan by plan

Gainsight

Qwilr

Which should you pick?

Choose Gainsight if

Choose Qwilr if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gainsight

More on Qwilr

Keep looking

Other head to heads