Softwr

Sales Enablement · head to head

ConnectAndSell vs Gainsight

ConnectAndSell logo

ConnectAndSell

Sales Enablement

Live human agents navigate phone trees and gatekeepers, then bridge your rep to a decision maker

From
On request
Rated
-
Full reviewWebsite
Gainsight logo

Gainsight

Sales Enablement

The #1 Customer Success Platform

From
$2500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ConnectAndSell cost per seat sits an order of magnitude above self-serve parallel diallers, with third-party figures around $1,500 to $3,000 per rep per month, so the tool is unforgiving of a ramping rep, a holiday or a slow quarter.; Gainsight limited customization options; teams resort to exports and scripts when platform lacks required fields
  • They diverge on capability: ConnectAndSell covers Agent-assisted parallel dialling, Gainsight covers Health scores.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which ConnectAndSell and Gainsight actually diverge.

Attributes where ConnectAndSell and Gainsight differ
AttributeConnectAndSellGainsight
Starting priceOn request$2500/month
Pricing modelquotesubscription
FoundedUnknown2011

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Sales Enablement).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ConnectAndSell

  • Agent-assisted parallel dialling
  • Gatekeeper and IVR navigation
  • Live answer detection
  • Call recording and monitoring
  • List and cadence management
  • Real-time AI coaching
  • AI call summaries
  • Conversation rate analytics

Only in Gainsight

  • Health scores
  • Churn prediction
  • Playbook automation
  • Customer 360 view
  • Journey orchestration
  • Salesforce
  • HubSpot
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

ConnectAndSell

  • An enterprise sales team where a single conversation with the right VP is worth five figures and the phone is the only channel that reaches them.not Gainsight
  • An SDR organisation whose reps spend most of their day dialling voicemail and cannot raise conversation counts by working harder.not Gainsight
  • A company selling into industries with switchboards and receptionists, where software diallers hit a wall no amount of parallelism fixes.not Gainsight
  • A sales leader who wants to test whether the pipeline problem is list quality or activity volume, by holding the list constant and raising conversations tenfold.not Gainsight

Gainsight

  • Customer Successnot ConnectAndSell
  • Retentionnot ConnectAndSell
  • Health Scoringnot ConnectAndSell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ConnectAndSell

  • Cost per seat sits an order of magnitude above self-serve parallel diallers, with third-party figures around $1,500 to $3,000 per rep per month, so the tool is unforgiving of a ramping rep, a holiday or a slow quarter.
  • Nothing is published and seats have minimums, so there is no way to benchmark or budget without entering a sales cycle, and small teams frequently find the entry seat count exceeds their headcount.
  • Reviewers report intermittent downtime and features not behaving as expected, and because the billable unit is effectively a dialling hour, an outage converts directly into quantifiable lost spend rather than mild annoyance.
  • Results are heavily list dependent: the platform accelerates dialling but does nothing about data quality, so reviewers feeding stale contacts report weak returns and you must budget separately for a data vendor.
  • The live agent model is built around US English outbound, with no evidence of meaningful multilingual agent coverage or EU data residency guarantees, which makes European and APAC dialling and GDPR-sensitive campaigns a poor fit.
  • Contract terms are described inconsistently across sources, twelve-month minimum in some and no minimum in others, indicating negotiated non-standard paper, unequal terms between buyers and legal review time on every deal.
  • High-volume parallel dialling attracts TCPA and STIR/SHAKEN scrutiny and carrier spam labelling, and the resulting damage to your number reputation is an operational cost the vendor does not price for.

Gainsight

  • Limited customization options; teams resort to exports and scripts when platform lacks required fields
  • Integration reliability issues; broken connectors and schema changes create stale health scores
  • Cannot automatically track emails within the platform; requires manual logging or third-party solutions
  • Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
  • High total cost of ownership; Year 1 costs often exceed $200K including required professional services

Pricing, plan by plan

ConnectAndSell

On request
  • Test Drive Experience$undefined/year
    • Free scoped trial session
    • Live agent dialling on your own list
    • Used as the sales qualification step
  • Flight School$undefined/year
    • Seat based
    • Coaching-oriented onboarding programme
    • Live agent dialling
  • Express Connect$undefined/year
    • Seat based
    • Higher dial throughput
    • Call recording and analytics
  • Precision Connect$undefined/year
    • Seat based
    • Highest dial throughput tier
    • AI coaching and call summaries

Gainsight

$2500/month
  • Essentials$2500/month
    • Health scores
    • Customer 360
    • Playbooks
  • Enterprise$5000/month
    • Advanced analytics
    • AI predictions
    • Custom integrations

Which should you pick?

Choose ConnectAndSell if

  • You need agent-assisted parallel dialling.
  • You also want gatekeeper and ivr navigation.
ConnectAndSell review

Choose Gainsight if

  • You need health scores.
  • You also want churn prediction.
Gainsight review

Questions people ask

Is ConnectAndSell or Gainsight better?
Neither clearly leads. ConnectAndSell starts at On request and Gainsight at $2500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ConnectAndSell or Gainsight?
ConnectAndSell starts at On request and Gainsight at $2500/month.
Does ConnectAndSell or Gainsight run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is ConnectAndSell best used for?
ConnectAndSell is most often used for an enterprise sales team where a single conversation with the right vp is worth five figures and the phone is the only channel that reaches them., an sdr organisation whose reps spend most of their day dialling voicemail and cannot raise conversation counts by working harder., a company selling into industries with switchboards and receptionists, where software diallers hit a wall no amount of parallelism fixes., a sales leader who wants to test whether the pipeline problem is list quality or activity volume, by holding the list constant and raising conversations tenfold.. Of those, an enterprise sales team where a single conversation with the right vp is worth five figures and the phone is the only channel that reaches them. and an sdr organisation whose reps spend most of their day dialling voicemail and cannot raise conversation counts by working harder. are not what Gainsight is typically brought in for.
What can ConnectAndSell do that Gainsight cannot?
ConnectAndSell covers Agent-assisted parallel dialling, Gatekeeper and IVR navigation, Live answer detection, Call recording and monitoring. Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view.

Answered from the vendors’ own pages

ConnectAndSell: How is this different from Orum or Nooks?

Those are software diallers. ConnectAndSell puts live human agents between the dial and your rep to handle gatekeepers and phone trees. That is why it reaches people software cannot, and why it costs roughly ten times more.

Gainsight: Does Gainsight offer a free tier?

Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.

Source
ConnectAndSell: What does it cost?

Nothing is published. Third-party reviewers cite roughly $1,500 to $3,000 per rep per month depending on dial rate. Treat that as unverified and get it in writing.

Gainsight: How is Gainsight priced?

Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.

Source
ConnectAndSell: Is there a trial?

Yes, a free Test Drive session on your own list. It doubles as the sales qualification step.

Gainsight: What are Gainsight's core features?

Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.

Source
ConnectAndSell: Does it work outside the United States?

It is built for US English outbound. There is no evidence of substantive multilingual agent coverage or EU data residency guarantees.

Gainsight: What CRM integrations are available?

Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.

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