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Sales Enablement · head to head

Gainsight vs Koncert

Gainsight logo

Gainsight

Sales Enablement

The #1 Customer Success Platform

From
$2500/month
Rated
-
Full reviewWebsite
Koncert logo

Koncert

Sales Enablement

Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gainsight limited customization options; teams resort to exports and scripts when platform lacks required fields; Koncert pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • They diverge on capability: Gainsight covers Health scores, Koncert covers AI Parallel Dialer.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Gainsight and Koncert actually diverge.

Attributes where Gainsight and Koncert differ
AttributeGainsightKoncert
Starting price$2500/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, API
Founded2011Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Sales Enablement).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gainsight

  • Health scores
  • Churn prediction
  • Playbook automation
  • Customer 360 view
  • Journey orchestration
  • Salesforce
  • HubSpot
  • Slack

Only in Koncert

  • AI Parallel Dialer
  • AI Flow Dialer
  • Agent-Assisted Dialer
  • Click Dialer
  • Local presence
  • Caller ID health monitoring
  • Remote Coach
  • Remote Salesfloor

What people use each for

The jobs each tool is most often brought in to do.

Gainsight

  • Customer Successnot Koncert
  • Retentionnot Koncert
  • Health Scoringnot Koncert

Koncert

  • A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach themnot Gainsight
  • An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capabilitynot Gainsight
  • A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate itnot Gainsight
  • A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accountsnot Gainsight

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gainsight

  • Limited customization options; teams resort to exports and scripts when platform lacks required fields
  • Integration reliability issues; broken connectors and schema changes create stale health scores
  • Cannot automatically track emails within the platform; requires manual logging or third-party solutions
  • Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
  • High total cost of ownership; Year 1 costs often exceed $200K including required professional services

Koncert

  • Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
  • Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
  • Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
  • Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
  • The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.

Pricing, plan by plan

Gainsight

$2500/month
  • Essentials$2500/month
    • Health scores
    • Customer 360
    • Playbooks
  • Enterprise$5000/month
    • Advanced analytics
    • AI predictions
    • Custom integrations

Koncert

On request
  • Koncert$undefined/year
    • AI Parallel Dialer
    • AI Flow Dialer
    • Agent-Assisted Dialer

Which should you pick?

Choose Gainsight if

  • You need health scores.
  • You also want churn prediction.
Gainsight review

Choose Koncert if

  • You need ai parallel dialer.
  • You work on Web, API.
  • You also want ai flow dialer.
Koncert review

Questions people ask

Is Gainsight or Koncert better?
Neither clearly leads. Gainsight starts at $2500/month and Koncert at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gainsight or Koncert?
Gainsight starts at $2500/month and Koncert at On request.
Does Gainsight or Koncert run on more platforms?
Gainsight runs on Web. Koncert runs on Web, API.
What is Gainsight best used for?
Gainsight is most often used for customer success, retention, health scoring. Of those, customer success and retention are not what Koncert is typically brought in for.
What can Gainsight do that Koncert cannot?
Gainsight covers Health scores, Churn prediction, Playbook automation, Customer 360 view. Koncert covers AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, Click Dialer.

Answered from the vendors’ own pages

Gainsight: Does Gainsight offer a free tier?

Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.

Source
Koncert: What is Koncert previously called?

ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.

Gainsight: How is Gainsight priced?

Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.

Source
Koncert: What is the agent-assisted dialler?

Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.

Gainsight: What are Gainsight's core features?

Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.

Source
Koncert: Is pricing published?

No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.

Gainsight: What CRM integrations are available?

Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.

Koncert: Is parallel dialling legally safe?

Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.

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