Gainsightvs
Allego
Allego: Modern Sales Learning Platform
Gainsight
The #1 Customer Success Platform
As of 30 August 2026, Gainsight starts at $2500/month. Gainsight is the leading customer success platform that helps businesses reduce churn, increase expansion revenue, and drive customer advocacy. Softwr lists it under Sales Enablement. Gainsight is made by Gainsight Inc., launched in 2011, available on Web.
Overview
What Gainsight does
Gainsight is the leading customer success platform that helps businesses reduce churn, increase expansion revenue, and drive customer advocacy. It provides comprehensive health scoring, playbooks, and automation to proactively manage customer relationships at scale.
What people use it for
- Customer Success
- Retention
- Health Scoring
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Gainsight.
- Limited customization options; teams resort to exports and scripts when platform lacks required fields
- Integration reliability issues; broken connectors and schema changes create stale health scores
- Cannot automatically track emails within the platform; requires manual logging or third-party solutions
- Long implementation and setup; typically requires 12-24 weeks and mandatory implementation services
- High total cost of ownership; Year 1 costs often exceed $200K including required professional services
Cross-shopped
What people choose instead of Gainsight
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
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Salesloft: The Modern Revenue Workspace
- GainsightvsHighspot
Highspot: Sales Enablement Done Right
- GainsightvsPandaDoc
PandaDoc: Document Automation for Revenue Teams
Pricing
What Gainsight costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Essentials
$2,500 /mo
- Health scores
- Customer 360
- Playbooks
Enterprise
$5,000 /mo
- Advanced analytics
- AI predictions
- Custom integrations
Capabilities
Features
Health scores
Churn prediction
Playbook automation
Customer 360 view
Journey orchestration
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Slack
Integration with Slack
Zendesk
Integration with Zendesk
Web support
Available on web
Ios support
Available on ios
Android support
Available on android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does Gainsight offer a free tier?
Gainsight does not offer a free trial for the main Customer Success Cloud platform. Gainsight PX (product analytics) offers a free Starter tier supporting up to 100 monthly active users.
SourceHow is Gainsight priced?
Gainsight prices at $150-$300 per user/month for tier plans, but the main CS Cloud pricing is based on customer records managed. Initial deployments managing 500-1,500 customer records typically cost $60,000-$120,000 annually, with Year 1 costs often exceeding $200K including mandatory implementation.
SourceWhat are Gainsight's core features?
Gainsight offers health scoring, customer journey orchestration, playbooks, in-app engagement, reporting, customer data consolidation via Customer 360, and Staircase AI for real-time engagement insights. It also includes Skilljar for customer education and Communities for self-service support.
SourceWhat CRM integrations are available?
Gainsight integrates with Salesforce, HubSpot, and Slack. The Salesforce connector syncs account data, the HubSpot connector ingests engagement data, and Slack automation sends Gainsight notifications and alerts to channels.
Behind it
Who makes Gainsight
- Company
- Gainsight Inc.
- Based in
- San Francisco, California
Keep looking
Where to go from Gainsight
- Gainsight alternativesEvery product people weigh against it
- Gainsight pricingPlans, floors and what the tiers exclude
- Gainsight badgesWhich rules it meets, and the figure behind each
- All Sales Enablement softwareThe full category
- Best Sales Enablement softwareThe shortlist, and how it was cut
Best Sales Enablement software for
Compare Gainsight with
- Highspot
- PandaDoc
- Allego
- Salesloft
- DocuSign
- Proposify
- Mindtickle
- People.ai
- Webex
- Bigtincan
- DealHub
- Qwilr
- Mediafly
- Nooks
- Orum
- Potion
- Regie.ai
- People.ai
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Softwr does not host reviews and shows no star rating for Gainsight, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Gainsight
Gainsight alternatives
What people switch to, and what they give up
Gainsight pricing
Every tier, and where the cost actually lands
Compare Gainsight
Put it head to head with anything we hold
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