Softwr

E-Commerce · head to head

FullStory vs Sisense

FullStory logo

FullStory

E-Commerce

Digital experience intelligence platform

From
Free
Rated
-
Full reviewWebsite
Sisense logo

Sisense

Business Intelligence

Infuse analytics everywhere

From
$10000/year
Rated
-
Full reviewWebsite

The short version

  • Only FullStory has a free tier, so it costs nothing to try first.
  • Each has a real cost: FullStory free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites; Sisense pricing lacks transparency with opaque scaling costs and hidden fees for onboarding and training
  • They diverge on capability: FullStory covers Session replay, Sisense covers Embedded Analytics.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which FullStory and Sisense actually diverge.

Attributes where FullStory and Sisense differ
AttributeFullStorySisense
Starting priceFree$10000/year
Pricing modelquoteUnknown
Free tierYesNo
PlatformsWeb, MobileWeb, Cloud, On-premises
CategoryE-CommerceBusiness Intelligence
Founded20142004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FullStory

  • Session replay
  • Heatmaps
  • Conversion funnels
  • User journey mapping
  • Error tracking
  • Frustration signals
  • Search functionality
  • Custom events

Only in Sisense

  • Embedded Analytics
  • AI/ML Integration
  • In-chip Technology
  • White-labeling
  • REST API
  • Snowflake
  • AWS
  • Azure

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

FullStory

  • User experience analysisnot Sisense
  • Bug reproductionnot Sisense
  • Conversion optimizationnot Sisense
  • Customer supportnot Sisense
  • Product developmentnot Sisense

Sisense

  • Self-service analyticsnot FullStory
  • Data explorationnot FullStory
  • Ad-hoc reportingnot FullStory
  • Collaborative analysisnot FullStory
  • Embedded analyticsnot FullStory

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FullStory

  • Free tier limited to 30,000 sessions per month, no 5,000+ monthly active user sites
  • Personal email addresses cannot be used for signup; business email domain required
  • Paid plan pricing not publicly listed, requires sales contact for quotes
  • Free plan has no email support, only community-based assistance
  • Mobile app analytics requires a separate add-on purchase

Sisense

  • Pricing lacks transparency with opaque scaling costs and hidden fees for onboarding and training
  • Limited connector ecosystem compared to competitors; missing native connectors to many data sources
  • Dashboard customization options are limited; widgets cannot span multiple rows, restricting layout possibilities
  • Performance issues reported with large datasets and stability problems with data cubes

Pricing, plan by plan

FullStory

Free
  • FreeFree
    • 1,000 sessions/month
    • 14-day data retention
    • Basic analytics
  • Business$undefined/month
    • Custom sessions
    • 3-month retention
    • Advanced analytics
  • Enterprise$undefined/month
    • Unlimited sessions
    • Custom retention
    • Advanced privacy controls

Sisense

$10000/year
  • Small Team$10000/year minimum
    • Basic analytics dashboards
    • Limited data sources
  • Mid-Market$undefined/custom
    • Advanced analytics
    • Multiple data sources
    • Custom integrations
  • Enterprise$60000/year+
    • Advanced AI analytics
    • Premium support
    • Custom development

Which should you pick?

Choose FullStory if

  • You need session replay.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want heatmaps.
FullStory review

Choose Sisense if

  • You need embedded analytics.
  • You work on Web, Cloud, On-premises.
  • You also want ai/ml integration.
Sisense review

Questions people ask

Is FullStory or Sisense better?
Neither clearly leads. FullStory starts at Free and Sisense at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FullStory or Sisense?
FullStory has a free tier; the other does not. Paid plans start at Free for FullStory and $10000/year for Sisense.
Does FullStory or Sisense run on more platforms?
FullStory runs on Web, Mobile. Sisense runs on Web, Cloud, On-premises.
Can I use FullStory for free?
Yes. FullStory has a free tier, so you can try it without paying. Sisense starts at $10000/year.
What is FullStory best used for?
FullStory is most often used for user experience analysis, bug reproduction, conversion optimization, customer support. Of those, user experience analysis and bug reproduction are not what Sisense is typically brought in for.
What can FullStory do that Sisense cannot?
FullStory covers Session replay, Heatmaps, Conversion funnels, User journey mapping. Sisense covers Embedded Analytics, AI/ML Integration, In-chip Technology, White-labeling. Both handle Salesforce.

Answered from the vendors’ own pages

FullStory: What does FullStory's free tier include?

30,000 sessions per month, 10 user seats, 5,000 server-side events per month, 1 year of session replay retention, and 1 year of product analytics retention. Session capture pauses when you exceed the monthly limit, though existing sessions remain accessible.

Source
Sisense: What is Sisense primarily used for?

Sisense is an embedded analytics platform that combines data ingestion, modeling, and dashboarding, allowing organizations to embed analytics and insights directly into their applications and workflows.

Source
FullStory: What features are excluded from the free plan?

Dashboards, configurable form privacy, Go-Live functionality, Streams, client-side rate hooks, mobile app analytics, and StoryAI are not available on the free tier. Email support is also unavailable; only community-based help is provided.

Source
Sisense: Does Sisense have a transparent pricing model?

Sisense pricing is not publicly listed and requires contacting sales. Typical costs start at $10,000 per year for small teams but can scale to $60,000+ annually depending on users, data volume, number of data sources, and complexity. AI capabilities typically add 20-30% to base costs.

Source
FullStory: Can I use a personal email to sign up for FullStory's free plan?

No. FullStory requires a business email domain for signup; personal email services like Gmail cannot be used for free plan registration.

Source
Sisense: What data sources can Sisense connect to?

Sisense provides pre-built connectors for popular applications including Salesforce, Google Analytics, Zendesk, and others. It also supports custom connections through APIs and SDKs for specialized data sources.

Source
FullStory: How does FullStory integrate with Slack?

FullStory's Slack integration allows individual users to send noteworthy sessions to Slack channels. Advanced and Enterprise plans can configure Alerts to receive notifications in Slack when user metrics exceed defined thresholds.

Source
Sisense: Is Sisense easy to use for non-technical users?

Sisense requires significant technical expertise to set up, particularly for creating Elasticubes (database caches) which often need SQL code. While it promotes codeless reporting, typical implementations require a technical resource.

Source
FullStory: What analytics platforms does FullStory integrate with?

FullStory integrates with Segment, Mixpanel, Adobe Analytics, Google Analytics, Salesforce, HubSpot, and others. These integrations allow you to attach FullStory session URLs to events in your analytics platform for cross-platform correlation.

Source
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