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Customer Support · head to head

Cresta vs OnePageCRM

Cresta logo

Cresta

Customer Support

Real-time AI coaching and autonomous agents that sit on top of an existing contact centre platform

From
On request
Free plan
No
Full reviewWebsite
OnePageCRM logo

OnePageCRM

CRM

Action-first CRM from Ireland that forces every contact to carry a scheduled next step

From
$9.95/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Cresta cresta depends on the CCaaS platforms it integrates with, and NICE, Genesys and Five9 are all shipping native real-time assist and auto-QA of their own, so at renewal you may be paying twice for capability your platform vendor will bundle at a discount.; OnePageCRM the Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • They diverge on capability: Cresta covers Real-time agent assist, OnePageCRM covers Next Action enforcement.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Cresta and OnePageCRM actually diverge.

Attributes where Cresta and OnePageCRM differ
AttributeCrestaOnePageCRM
Starting priceOn request$9.95/month
Pricing modelquotePer user per month
PlatformsWeb, APIWeb, iOS, Android
CategoryCustomer SupportCRM

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cresta

  • Real-time agent assist
  • Autonomous AI Agent
  • Conversation intelligence
  • Automated quality management
  • Behavioural coaching
  • Knowledge surfacing
  • Multilingual deployment
  • Supervisor dashboards

Only in OnePageCRM

  • Next Action enforcement
  • Action Stream
  • Email sync and bulk send
  • Pipeline forecasting
  • Workflow automation
  • Mobile card scanner
  • Delivery pipeline
  • Lead enrichment

What people use each for

The jobs each tool is most often brought in to do.

Cresta

  • A 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent Genesys deploymentnot OnePageCRM
  • An insurance contact centre replacing manual QA sampling of two per cent of calls with automated scoring of every call for regulatory evidencenot OnePageCRM
  • A retail support operation deploying autonomous voice agents on high-volume order status calls while keeping humans on complex claimsnot OnePageCRM
  • A contact centre director who needs to prove which specific agent behaviours drive outcome differences, rather than relying on post-call survey scoresnot OnePageCRM

OnePageCRM

  • A small consultancy or agency whose deals are lost to forgotten follow-up rather than to competitorsnot Cresta
  • A recruiter or business developer working a long list of relationships where the next touch matters more than reportingnot Cresta
  • A team that abandoned a large CRM because nobody updated it and wants something that is a daily to-do list insteadnot Cresta
  • A founder-led sales effort that needs pipeline visibility without paying per-contact fees as the database growsnot Cresta

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cresta

  • Cresta depends on the CCaaS platforms it integrates with, and NICE, Genesys and Five9 are all shipping native real-time assist and auto-QA of their own, so at renewal you may be paying twice for capability your platform vendor will bundle at a discount.
  • Pricing is not published and contracts are seat-based and annual at enterprise scale, which in practice means six-figure commitments and a procurement cycle measured in months rather than weeks.
  • Real-time guidance only pays back where conversation outcomes are measurable and repeatable, so support teams handling long, varied, low-volume cases rarely recover the licence cost.
  • Deploying real-time assist requires agents to accept on-screen prompting mid-call, and contact centres with strong union representation or experienced tenured agents frequently see adoption resistance that no amount of model quality fixes.
  • Automated quality scoring changes what agents are measured on, and organisations that switch from human QA without rewriting their evaluation rubric and appeals process create industrial-relations problems that surface months after go-live.

OnePageCRM

  • The Next Action requirement is enforced, not optional, so teams that want a passive contact database will fight the product and adoption stalls.
  • Monthly billing costs roughly 50 per cent more than annual at every tier, so evaluating without committing to a year carries a real premium.
  • There is no marketing automation, quoting or service desk, so a growing company will bolt on two or three other subscriptions and eventually consider consolidating onto a suite.
  • Sending is capped at 1,000 emails a day even on the top plan, which rules out using it as the outbound sending tool for larger campaigns.
  • The integration catalogue is small next to HubSpot, Salesforce or Zoho, so anything unusual goes through Zapier, adding both cost and a failure point.

Pricing, plan by plan

Cresta

On request
  • Cresta$undefined/year
    • AI Agent
    • Agent Assist
    • Conversation Intelligence

OnePageCRM

$9.95/month
  • Professional$9.95/month
    • Billed annually; $15 per user if billed monthly
    • Unlimited contacts, deals, custom fields and tags
    • Full email sync with bulk send
  • Business$19.95/month
    • Billed annually; $29 per user if billed monthly
    • Email scheduling and open tracking
    • Email history fetching up to two years
  • Max$29.95/month
    • Billed annually; $45 per user if billed monthly
    • Unlimited workflow automations
    • Advanced lead enrichment

Which should you pick?

Choose Cresta if

  • You need real-time agent assist.
  • You work on Web, API.
  • You also want autonomous ai agent.
Cresta review

Choose OnePageCRM if

  • You need next action enforcement.
  • You work on Web, iOS, Android.
  • You also want action stream.
OnePageCRM review

Questions people ask

Is Cresta or OnePageCRM better?
Neither clearly leads. Cresta starts at On request and OnePageCRM at $9.95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cresta or OnePageCRM?
Cresta starts at On request and OnePageCRM at $9.95/month.
Does Cresta or OnePageCRM run on more platforms?
Cresta runs on Web, API. OnePageCRM runs on Web, iOS, Android.
What is Cresta best used for?
Cresta is most often used for a 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent genesys deployment, an insurance contact centre replacing manual qa sampling of two per cent of calls with automated scoring of every call for regulatory evidence, a retail support operation deploying autonomous voice agents on high-volume order status calls while keeping humans on complex claims, a contact centre director who needs to prove which specific agent behaviours drive outcome differences, rather than relying on post-call survey scores. Of those, a 1,500-seat telecommunications sales centre that wants conversion lift from live agent prompting without migrating off an incumbent genesys deployment and an insurance contact centre replacing manual qa sampling of two per cent of calls with automated scoring of every call for regulatory evidence are not what OnePageCRM is typically brought in for.
What can Cresta do that OnePageCRM cannot?
Cresta covers Real-time agent assist, Autonomous AI Agent, Conversation intelligence, Automated quality management. OnePageCRM covers Next Action enforcement, Action Stream, Email sync and bulk send, Pipeline forecasting.

Answered from the vendors’ own pages

Cresta: Does Cresta replace my contact centre platform?

No. It is designed to sit on top of NICE, Genesys, Five9, Amazon Connect and similar platforms, which is why it is chosen where a full CCaaS migration is not feasible.

OnePageCRM: Is there a free plan?

No, only a trial. Every tier is paid, though contacts and deals are unlimited on all of them.

Cresta: What does it cost?

Cresta does not publish pricing. Contracts are seat-based and annual, and at the enterprise scale it sells into they are typically six figures per year.

OnePageCRM: How much cheaper is annual billing?

Substantially. Professional is $9.95 per user per month annually against $15 monthly, and Max is $29.95 against $45, which the vendor describes as four months free.

Cresta: Is it viable for a contact centre under 100 seats?

Rarely. The commercial model, implementation effort and required outcome measurement all assume several hundred seats or more.

OnePageCRM: Does it charge by contact count?

No. Contacts, deals, custom fields and tags are unlimited at every tier, which is unusual and matters for teams with large lists.

Cresta: Who owns Cresta?

It is an independent venture-backed company, having raised roughly 282 million USD in total including a 125 million USD Series D in November 2024 co-led by World Innovation Lab and the Qatar Investment Authority.

OnePageCRM: Can it replace a marketing automation tool?

No. It sends bulk email with a daily cap and does not do campaign automation, landing pages or scoring. Pair it with a mailing platform.

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