Is Freshdesk or Mattermost better?

Neither clearly leads. Freshdesk starts at $19/month and Mattermost at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Freshdesk or Mattermost?

Freshdesk starts at $19/month and Mattermost at On request.

Does Freshdesk or Mattermost run on more platforms?

Both run on Web, so platform support will not decide this one for you.

What is Freshdesk best used for?

Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Mattermost is typically brought in for.

What can Freshdesk do that Mattermost cannot?

Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.

All industries · head to head

Freshdesk vs Mattermost

Freshdesk

All industries

Delight your customers, effortlessly

From: $19/month
Rated: -

Full review Website

Mattermost

Communication & Collaboration

Channel-centric collaboration for secure workflows

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Mattermost no prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales

Where they differ

Only the attributes on which Freshdesk and Mattermost actually diverge.

Attributes where Freshdesk and Mattermost differ
Attribute	Freshdesk	Mattermost
Starting price	$19/month	On request
Pricing model	subscription	quote
Category	All industries	Communication & Collaboration
Founded	2010	Unknown

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

Ticketing
Automation
Self-service
Team collaboration
Multi-channel support
SLA management
Reporting
Mobile apps

Only in Mattermost

Nothing recorded that Freshdesk does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

Help desk and ticketing systemnot Mattermost
Customer support portal and knowledge basenot Mattermost
Multi-channel support coordinationnot Mattermost
AI-assisted support agent interactionnot Mattermost

Mattermost

No use cases recorded yet. See the Mattermost review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

Growth tier lacks multilingual helpdesk and custom reporting dashboards
Skill-based routing available only on Enterprise tier
Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Mattermost

No prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales
Professional is capped at a maximum of 250 users, forcing a move to Enterprise for larger teams
Licenses are sold only as prepaid annual subscriptions, and organizations that exceed their licensed seat count must purchase additional seats on a prorated quarterly basis

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Mattermost

On request

No published plan breakdown. See the Mattermost review.

Which should you pick?

Choose Freshdesk if

You need ticketing.
You also want automation.

Freshdesk review

Choose Mattermost if

Nothing in the data separates Mattermost from Freshdesk on the points above - pick on price and on how each one feels to use.

Mattermost review

Questions people ask

Is Freshdesk or Mattermost better?: Neither clearly leads. Freshdesk starts at $19/month and Mattermost at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Mattermost?: Freshdesk starts at $19/month and Mattermost at On request.
Does Freshdesk or Mattermost run on more platforms?: Both run on Web, so platform support will not decide this one for you.
What is Freshdesk best used for?: Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Mattermost is typically brought in for.
What can Freshdesk do that Mattermost cannot?: Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.

Freshdesk vs Mattermost

Freshdesk

Mattermost

The short version

Where they differ

What each one covers

Only in Freshdesk

Only in Mattermost

What people use each for

Freshdesk

Mattermost

Where each one falls short

Freshdesk

Mattermost

Pricing, plan by plan

Freshdesk

Mattermost

Which should you pick?

Choose Freshdesk if

Choose Mattermost if

Questions people ask

Related pages

More on Freshdesk

More on Mattermost

Keep looking

Other head to heads