Softwr

Communication & Collaboration · head to head

Chatwork vs Freshdesk

Chatwork logo

Chatwork

Communication & Collaboration

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards

Where they differ

Only the attributes on which Chatwork and Freshdesk actually diverge.

Attributes where Chatwork and Freshdesk differ
AttributeChatworkFreshdesk
Starting priceOn request$19/month
Pricing modelquotesubscription
CategoryCommunication & CollaborationAll industries
FoundedUnknown2010

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Freshdesk does not also cover.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Freshdesk

  • Help desk and ticketing systemnot Chatwork
  • Customer support portal and knowledge basenot Chatwork
  • Multi-channel support coordinationnot Chatwork
  • AI-assisted support agent interactionnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Freshdesk on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Chatwork or Freshdesk better?
Neither clearly leads. Chatwork starts at On request and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Freshdesk?
Chatwork starts at On request and Freshdesk at $19/month.
Does Chatwork or Freshdesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What can Chatwork do that Freshdesk cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration.
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