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Mattermost vs Salesforce Service Cloud

Mattermost logo

Mattermost

Software

Channel-centric collaboration for secure workflows

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Mattermost no prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Where they differ

Only the attributes on which Mattermost and Salesforce Service Cloud actually diverge.

Attributes where Mattermost and Salesforce Service Cloud differ
AttributeMattermostSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
FoundedUnknown1999

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Mattermost

Nothing recorded that Salesforce Service Cloud does not also cover.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Mattermost

No use cases recorded yet. See the Mattermost review.

Salesforce Service Cloud

  • Enterprise customer servicenot Mattermost
  • Field servicenot Mattermost
  • Self-service portalsnot Mattermost
  • AI-powered supportnot Mattermost

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Mattermost

  • No prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales
  • Professional is capped at a maximum of 250 users, forcing a move to Enterprise for larger teams
  • Licenses are sold only as prepaid annual subscriptions, and organizations that exceed their licensed seat count must purchase additional seats on a prorated quarterly basis

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Mattermost

On request

No published plan breakdown. See the Mattermost review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Mattermost if

Nothing in the data separates Mattermost from Salesforce Service Cloud on the points above - pick on price and on how each one feels to use.

Mattermost review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Mattermost or Salesforce Service Cloud better?
Neither clearly leads. Mattermost starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Mattermost or Salesforce Service Cloud?
Mattermost starts at On request and Salesforce Service Cloud at $25/month.
Does Mattermost or Salesforce Service Cloud run on more platforms?
Mattermost runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
What can Mattermost do that Salesforce Service Cloud cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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