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Software · head to head

Flock vs Freshdesk

Flock logo

Flock

Software

Organized team communication platform

From
Free
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Flock has a free tier, so it costs nothing to try first.
  • Each has a real cost: Flock the Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Flock covers Team chat, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Flock and Freshdesk actually diverge.

Attributes where Flock and Freshdesk differ
AttributeFlockFreshdesk
Starting priceFree$19/month
Free tierYesNo
PlatformsWeb, Windows, Macos, Ios, AndroidWeb
Founded20142010

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Flock

  • Team chat
  • Channels
  • Threads
  • File sharing
  • Polls
  • Integrations
  • Zapier
  • GitHub

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Microsoft Teams

Both cover

  • Mobile apps
  • Slack
  • Jira
  • GDPR
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Flock

  • Team messaging with channels, direct messages and file sharingnot Freshdesk
  • Running polls, to-dos and reminders inside a chat workspacenot Freshdesk
  • Video conferencing and screen sharing for small teamsnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Flock
  • Customer support portal and knowledge basenot Flock
  • Multi-channel support coordinationnot Flock
  • AI-assisted support agent interactionnot Flock

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Flock

  • The Starter plan only makes the most recent 10,000 messages searchable and caps public channels at 10
  • Starter storage is 5 GB for the entire team, against 10 GB per member on Pro and 20 GB per member on Enterprise
  • Starter allows a single team admin and a single approved domain
  • Group video calls and screen sharing require the Pro plan; Starter is limited to 1-1 video calls
  • Group video calls are capped at 20 participants even on Enterprise
  • Single Sign-On and Active Directory sync are Enterprise only
  • Enterprise is quote only, with no published rate, and is positioned for organisations with 100 or more members
  • Unlimited auto-join and announcement channels require Enterprise; Starter and Pro get one of each

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Flock

Free
  • FreeFree
    • Unlimited chats
    • Channels
    • File sharing
  • Pro$5/month
    • Everything in Free
    • Advanced search
    • API access

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Flock if

  • You need team chat.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want channels.
Flock review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Flock or Freshdesk better?
Neither clearly leads. Flock starts at Free and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Flock or Freshdesk?
Flock has a free tier; the other does not. Paid plans start at Free for Flock and $19/month for Freshdesk.
Does Flock or Freshdesk run on more platforms?
Flock runs on Web, Windows, Macos, Ios, Android. Freshdesk runs on Web.
Can I use Flock for free?
Yes. Flock has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Flock best used for?
Flock is most often used for team messaging with channels, direct messages and file sharing, running polls, to-dos and reminders inside a chat workspace, video conferencing and screen sharing for small teams. Of those, team messaging with channels, direct messages and file sharing and running polls, to-dos and reminders inside a chat workspace are not what Freshdesk is typically brought in for.
What can Flock do that Freshdesk cannot?
Flock covers Team chat, Channels, Threads, File sharing. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Mobile apps, Slack, Jira, GDPR.
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Related pages

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