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Software · head to head

Front vs Mattermost

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Mattermost logo

Mattermost

Software

Channel-centric collaboration for secure workflows

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Mattermost no prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales

Where they differ

Only the attributes on which Front and Mattermost actually diverge.

Attributes where Front and Mattermost differ
AttributeFrontMattermost
Starting price$25/month per seatOn request
Pricing modelsubscriptionquote
PlatformsCloud-based SaaSWeb
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Salesforce
  • HubSpot

Only in Mattermost

Nothing recorded that Front does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Mattermost
  • Enterprises using AI to resolve complex multi-step customer requestsnot Mattermost

Mattermost

No use cases recorded yet. See the Mattermost review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Mattermost

  • No prices are published for any of the three paid tiers (Professional, Enterprise, Enterprise Advanced); all require contacting sales
  • Professional is capped at a maximum of 250 users, forcing a move to Enterprise for larger teams
  • Licenses are sold only as prepaid annual subscriptions, and organizations that exceed their licensed seat count must purchase additional seats on a prorated quarterly basis

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Mattermost

On request

No published plan breakdown. See the Mattermost review.

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Mattermost if

Nothing in the data separates Mattermost from Front on the points above - pick on price and on how each one feels to use.

Mattermost review

Questions people ask

Is Front or Mattermost better?
Neither clearly leads. Front starts at $25/month per seat and Mattermost at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Mattermost?
Front starts at $25/month per seat and Mattermost at On request.
Does Front or Mattermost run on more platforms?
Front runs on Cloud-based SaaS. Mattermost runs on Web.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Mattermost is typically brought in for.
What can Front do that Mattermost cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics.
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Related pages

More on Front

More on Mattermost

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