Softwr

Cybersecurity · head to head

Darktrace vs Verint

Darktrace logo

Darktrace

Cybersecurity

Autonomous threat detection and response

From
$20000/year
Rated
-
Full reviewWebsite
Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Darktrace no pricing information published on website; vendors must request pricing through demo request form or contact sales; Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • They diverge on capability: Darktrace covers Self-learning AI, Verint covers Workforce management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Darktrace and Verint actually diverge.

Attributes where Darktrace and Verint differ
AttributeDarktraceVerint
Starting price$20000/yearOn request
Pricing modelsubscriptionquote
PlatformsNetwork, Cloud, EmailWeb, Windows
CategoryCybersecurityCustomer Support
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Darktrace

  • Self-learning AI
  • Network anomaly detection
  • Autonomous response
  • Behavioral analysis
  • Threat model visualization
  • Email security
  • Application control
  • Incident response automation

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

What people use each for

The jobs each tool is most often brought in to do.

Darktrace

  • Threat Detectionnot Verint
  • Ndrnot Verint
  • Incident Responsenot Verint

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot Darktrace
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot Darktrace
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot Darktrace
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot Darktrace

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Darktrace

  • No pricing information published on website; vendors must request pricing through demo request form or contact sales
  • No tiered pricing structure available to compare editions or select appropriate plan level before contacting sales

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Pricing, plan by plan

Darktrace

$20000/year
  • Detect$20000/year
    • Network anomaly detection
    • AI-powered threat detection
    • Compliance reporting
  • Detect & Respond$35000/year
    • All Detect features
    • Autonomous response
    • Email security
  • Enterprise$50000/year
    • All features
    • Dedicated support
    • Custom training

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Which should you pick?

Choose Darktrace if

  • You need self-learning ai.
  • You work on Network, Cloud, Email.
  • You also want network anomaly detection.
Darktrace review

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Questions people ask

Is Darktrace or Verint better?
Neither clearly leads. Darktrace starts at $20000/year and Verint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Darktrace or Verint?
Darktrace starts at $20000/year and Verint at On request.
Does Darktrace or Verint run on more platforms?
Darktrace runs on Network, Cloud, Email. Verint runs on Web, Windows.
What is Darktrace best used for?
Darktrace is most often used for threat detection, ndr, incident response. Of those, threat detection and ndr are not what Verint is typically brought in for.
What can Darktrace do that Verint cannot?
Darktrace covers Self-learning AI, Network anomaly detection, Autonomous response, Behavioral analysis. Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management.

Answered from the vendors’ own pages

Darktrace: How much does Darktrace cost?

Darktrace does not publish pricing information on its website. To obtain pricing details and learn about available packages, customers must contact Darktrace directly by requesting a demo or reaching out through the company's contact form.

Source
Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

Darktrace: Does Darktrace offer a free trial?

Darktrace mentions a free trial option, but specific trial length, features included, and how to access it are not published on the website. Users must contact the company directly to inquire about trial availability.

Source
Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

Share

Related pages

More on Darktrace

More on Verint

Keep looking

Other head to heads