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Software · head to head

Customerly vs Linear

Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Linear logo

Linear

Software

The issue tracking tool you'll enjoy using

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Linear no task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • They diverge on capability: Customerly covers Live chat, Linear covers Fast, real-time sync.

Where they differ

Only the attributes on which Customerly and Linear actually diverge.

Attributes where Customerly and Linear differ
AttributeCustomerlyLinear
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows
Founded20152019

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Linear

  • Fast, real-time sync
  • Keyboard-first design
  • Automatic issue tracking
  • Cycles (sprints)
  • Projects & milestones
  • Custom workflows
  • API & webhooks
  • Built-in roadmaps

Both cover

  • Slack
  • Zapier
  • GDPR
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Linear
  • Lead generationnot Linear
  • Email marketingnot Linear
  • Customer feedbacknot Linear

Linear

  • Issue management and triage, converting customer feedback into prioritized issuesnot Customerly
  • Strategic planning via initiatives, roadmaps, and PRDs from idea to launchnot Customerly
  • Agent-assisted development, with agents drafting docs and submitting pull requestsnot Customerly
  • Code review with structural diffs for human and agent outputnot Customerly
  • Progress monitoring via dashboards tracking cycle times and project healthnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Linear

  • No task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • No native time-tracking or hour-logging feature
  • No native Linux desktop app; official FAQ states it 'may come in the future but it's not on the roadmap for now'
  • Free tier capped at 250 issues and 2 teams

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Linear

Free
  • FreeFree
    • Unlimited members
    • 2 teams
    • 250 issues
  • Basic$10/month
    • 5 teams
    • Unlimited issues
    • Unlimited file uploads
  • Business$16/month
    • Unlimited teams
    • Private teams/guests
    • Triage Intelligence
  • Enterprise$undefined/month
    • SAML/SCIM
    • Granular admin controls
    • Invoice/PO billing

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Linear if

  • You need fast, real-time sync.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want keyboard-first design.
Linear review

Questions people ask

Is Customerly or Linear better?
Neither clearly leads. Customerly starts at Free and Linear at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Linear?
Customerly starts at Free and Linear at Free.
Does Customerly or Linear run on more platforms?
Customerly runs on Web, Ios, Android. Linear runs on Web, iOS, Android, macOS, Windows.
Can I use Customerly for free?
Both have a free tier, so you can try either at no cost before committing.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Linear is typically brought in for.
What can Customerly do that Linear cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Linear covers Fast, real-time sync, Keyboard-first design, Automatic issue tracking, Cycles (sprints). Both handle Slack, Zapier, GDPR, 2FA.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

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