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Technology · head to head

ClickUp vs Customerly

ClickUp logo

ClickUp

Technology

One app to replace them all

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ClickUp the free plan is capped at 60MB of storage, 5 spaces, 1 form and 3 whiteboards, so the limits are structural rather than just a seat count; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: ClickUp covers Multiple view types, Customerly covers Live chat.

Where they differ

Only the attributes on which ClickUp and Customerly actually diverge.

Attributes where ClickUp and Customerly differ
AttributeClickUpCustomerly
Pricing modelUnknownsubscription
PlatformsWeb, iOS, Android, macOS, WindowsWeb, Ios, Android
CategoryTechnologyCustomer Support
Founded20172015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClickUp

  • Multiple view types
  • Custom fields
  • Time tracking
  • Goal tracking
  • Document collaboration
  • Whiteboards
  • Mind maps
  • Google Drive

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Video chat
  • WordPress
  • Shopify
  • Segment

Both cover

  • Automation
  • Slack
  • Zapier
  • 2FA
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

ClickUp

  • Project managementnot Customerly
  • Software developmentnot Customerly
  • Marketing campaignsnot Customerly
  • Product roadmapsnot Customerly
  • Client managementnot Customerly

Customerly

  • Customer supportnot ClickUp
  • Lead generationnot ClickUp
  • Email marketingnot ClickUp
  • Customer feedbacknot ClickUp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClickUp

  • The free plan is capped at 60MB of storage, 5 spaces, 1 form and 3 whiteboards, so the limits are structural rather than just a seat count
  • Gantt charts, time tracking and goals require Unlimited at $7 per user per month billed yearly
  • Automations are rationed by tier, at 5,000 a month on Business and 250,000 on Enterprise
  • SAML SSO, custom roles and HIPAA compliance are Enterprise only
  • AI is charged separately, at $9 per user per month for Brain and $28 for Everything AI
  • Monthly billing is substantially dearer, at $10 and $19 against the yearly rates

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

ClickUp

Free
  • FreeFree
    • Unlimited tasks
    • 60 MB storage
    • Collaborative docs
  • Unlimited$7/user/month
    • Unlimited storage
    • All views
    • Time tracking
  • Business$12/user/month
    • Sprint reporting
    • Private docs
    • All Unlimited features
  • Business Plus$null/custom
    • Advanced features

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose ClickUp if

  • You need multiple view types.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want custom fields.
ClickUp review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is ClickUp or Customerly better?
Neither clearly leads. ClickUp starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClickUp or Customerly?
ClickUp starts at Free and Customerly at Free.
Does ClickUp or Customerly run on more platforms?
ClickUp runs on Web, iOS, Android, macOS, Windows. Customerly runs on Web, Ios, Android.
Can I use ClickUp for free?
Both have a free tier, so you can try either at no cost before committing.
What is ClickUp best used for?
ClickUp is most often used for project management, software development, marketing campaigns, product roadmaps. Of those, project management and software development are not what Customerly is typically brought in for.
What can ClickUp do that Customerly cannot?
ClickUp covers Multiple view types, Custom fields, Time tracking, Goal tracking. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Automation, Slack, Zapier, 2FA.

Answered from the vendors’ own pages

ClickUp: How many views does ClickUp support?

ClickUp includes List, Table, Board, Calendar, Gantt, and Inbox views, plus Whiteboards for collaboration and multiple specialized views for different workflows.

Source
Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
ClickUp: What is ClickUp Brain?

ClickUp Brain is the AI feature providing workspace Q&A, task summaries, and AI-powered automation available as an add-on at $9 or $28/user/month depending on usage.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
ClickUp: How long does it take to set up ClickUp?

Initial setup typically takes 2-4 weeks depending on team size and complexity needs, which is longer than Monday.com (1-2 days) but necessary for ClickUp's flexibility.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
ClickUp: Does ClickUp have built-in time tracking?

Yes, time tracking is included in the first paid plan (Unlimited) at $7/user/month, allowing teams to track project hours without additional tools.

Source
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Related pages

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