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Customer Support · head to head

Dixa vs Linear

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Linear logo

Linear

Technology

The issue tracking tool you'll enjoy using

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Linear has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Linear no task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • They diverge on capability: Dixa covers Unified inbox, Linear covers Fast, real-time sync.

Where they differ

Only the attributes on which Dixa and Linear actually diverge.

Attributes where Dixa and Linear differ
AttributeDixaLinear
Starting price$39/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows
CategoryCustomer SupportTechnology
Founded20152019

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Linear

  • Fast, real-time sync
  • Keyboard-first design
  • Automatic issue tracking
  • Cycles (sprints)
  • Projects & milestones
  • Custom workflows
  • API & webhooks
  • Built-in roadmaps

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Linear
  • Routing conversations to agents by skill and customer datanot Linear

Linear

  • Issue management and triage, converting customer feedback into prioritized issuesnot Dixa
  • Strategic planning via initiatives, roadmaps, and PRDs from idea to launchnot Dixa
  • Agent-assisted development, with agents drafting docs and submitting pull requestsnot Dixa
  • Code review with structural diffs for human and agent outputnot Dixa
  • Progress monitoring via dashboards tracking cycle times and project healthnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Linear

  • No task-level Gantt chart; Timeline view is available for projects only, not individual issues
  • No native time-tracking or hour-logging feature
  • No native Linux desktop app; official FAQ states it 'may come in the future but it's not on the roadmap for now'
  • Free tier capped at 250 issues and 2 teams

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Linear

Free
  • FreeFree
    • Unlimited members
    • 2 teams
    • 250 issues
  • Basic$10/month
    • 5 teams
    • Unlimited issues
    • Unlimited file uploads
  • Business$16/month
    • Unlimited teams
    • Private teams/guests
    • Triage Intelligence
  • Enterprise$undefined/month
    • SAML/SCIM
    • Granular admin controls
    • Invoice/PO billing

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Linear if

  • You need fast, real-time sync.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want keyboard-first design.
Linear review

Questions people ask

Is Dixa or Linear better?
Neither clearly leads. Dixa starts at $39/month and Linear at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Linear?
Linear has a free tier; the other does not. Paid plans start at $39/month for Dixa and Free for Linear.
Does Dixa or Linear run on more platforms?
Dixa runs on Web, Ios, Android. Linear runs on Web, iOS, Android, macOS, Windows.
Can I use Linear for free?
Yes. Linear has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Linear is typically brought in for.
What can Dixa do that Linear cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Linear covers Fast, real-time sync, Keyboard-first design, Automatic issue tracking, Cycles (sprints). Both handle SOC2, GDPR.
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Related pages

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