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Software · head to head

ClickUp vs Freshdesk

ClickUp logo

ClickUp

Software

One app to replace them all

From
Free
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only ClickUp has a free tier, so it costs nothing to try first.
  • Each has a real cost: ClickUp the free plan is capped at 60MB of storage, 5 spaces, 1 form and 3 whiteboards, so the limits are structural rather than just a seat count; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: ClickUp covers Multiple view types, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which ClickUp and Freshdesk actually diverge.

Attributes where ClickUp and Freshdesk differ
AttributeClickUpFreshdesk
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, macOS, WindowsWeb
Founded20172010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ClickUp

  • Multiple view types
  • Custom fields
  • Time tracking
  • Goal tracking
  • Document collaboration
  • Whiteboards
  • Mind maps
  • Google Drive

Only in Freshdesk

  • Ticketing
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps
  • Microsoft Teams

Both cover

  • Automation
  • Slack
  • Salesforce
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

ClickUp

  • Project managementnot Freshdesk
  • Software developmentnot Freshdesk
  • Marketing campaignsnot Freshdesk
  • Product roadmapsnot Freshdesk
  • Client managementnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot ClickUp
  • Customer support portal and knowledge basenot ClickUp
  • Multi-channel support coordinationnot ClickUp
  • AI-assisted support agent interactionnot ClickUp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ClickUp

  • The free plan is capped at 60MB of storage, 5 spaces, 1 form and 3 whiteboards, so the limits are structural rather than just a seat count
  • Gantt charts, time tracking and goals require Unlimited at $7 per user per month billed yearly
  • Automations are rationed by tier, at 5,000 a month on Business and 250,000 on Enterprise
  • SAML SSO, custom roles and HIPAA compliance are Enterprise only
  • AI is charged separately, at $9 per user per month for Brain and $28 for Everything AI
  • Monthly billing is substantially dearer, at $10 and $19 against the yearly rates

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

ClickUp

Free
  • FreeFree
    • Unlimited tasks
    • 60 MB storage
    • Collaborative docs
  • Unlimited$7/user/month
    • Unlimited storage
    • All views
    • Time tracking
  • Business$12/user/month
    • Sprint reporting
    • Private docs
    • All Unlimited features
  • Business Plus$null/custom
    • Advanced features

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose ClickUp if

  • You need multiple view types.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want custom fields.
ClickUp review

Choose Freshdesk if

  • You need ticketing.
  • You also want self-service.
Freshdesk review

Questions people ask

Is ClickUp or Freshdesk better?
Neither clearly leads. ClickUp starts at Free and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ClickUp or Freshdesk?
ClickUp has a free tier; the other does not. Paid plans start at Free for ClickUp and $19/month for Freshdesk.
Does ClickUp or Freshdesk run on more platforms?
ClickUp runs on Web, iOS, Android, macOS, Windows. Freshdesk runs on Web.
Can I use ClickUp for free?
Yes. ClickUp has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is ClickUp best used for?
ClickUp is most often used for project management, software development, marketing campaigns, product roadmaps. Of those, project management and software development are not what Freshdesk is typically brought in for.
What can ClickUp do that Freshdesk cannot?
ClickUp covers Multiple view types, Custom fields, Time tracking, Goal tracking. Freshdesk covers Ticketing, Self-service, Team collaboration, Multi-channel support. Both handle Automation, Slack, Salesforce, SOC2.

Answered from the vendors’ own pages

ClickUp: How many views does ClickUp support?

ClickUp includes List, Table, Board, Calendar, Gantt, and Inbox views, plus Whiteboards for collaboration and multiple specialized views for different workflows.

Source
ClickUp: What is ClickUp Brain?

ClickUp Brain is the AI feature providing workspace Q&A, task summaries, and AI-powered automation available as an add-on at $9 or $28/user/month depending on usage.

Source
ClickUp: How long does it take to set up ClickUp?

Initial setup typically takes 2-4 weeks depending on team size and complexity needs, which is longer than Monday.com (1-2 days) but necessary for ClickUp's flexibility.

Source
ClickUp: Does ClickUp have built-in time tracking?

Yes, time tracking is included in the first paid plan (Unlimited) at $7/user/month, allowing teams to track project hours without additional tools.

Source
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