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Customer Support · head to head

Chatwoot vs Hoppscotch

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Hoppscotch logo

Hoppscotch

APIs

Open-source API development ecosystem with web-based REST client

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Hoppscotch open-source project with no published commercial support plans or pricing
  • They diverge on capability: Chatwoot covers Live chat, Hoppscotch covers REST Client.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwoot and Hoppscotch actually diverge.

Attributes where Chatwoot and Hoppscotch differ
AttributeChatwootHoppscotch
Pricing modelUnknownfreemium
PlatformsWeb, Cloud, Self-hostedWeb, Desktop, Self-hosted
CategoryCustomer SupportAPIs
Founded20172019

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Hoppscotch

  • REST Client
  • WebSocket
  • gRPC Client
  • GitHub
  • Documentation tools
  • CI/CD
  • Desktop support

Both cover

  • Web support
  • Self-hosted support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Hoppscotch
  • Privacy-first chatnot Hoppscotch
  • Multi-channel supportnot Hoppscotch

Hoppscotch

  • API Developmentnot Chatwoot
  • API Gatewaynot Chatwoot
  • API Testingnot Chatwoot
  • API Documentationnot Chatwoot
  • Microservicesnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Hoppscotch

  • Open-source project with no published commercial support plans or pricing
  • No official enterprise tier or SLA information disclosed

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Hoppscotch

Free
  • Open SourceFree
    • Full REST client
    • WebSocket support
    • Community
  • Teams$8/monthly
    • Team collaboration
    • Cloud sync
    • Priority support

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Hoppscotch if

  • You need rest client.
  • You want to start without paying.
  • You work on Web, Desktop, Self-hosted.
  • You also want websocket.
Hoppscotch review

Questions people ask

Is Chatwoot or Hoppscotch better?
Neither clearly leads. Chatwoot starts at Free and Hoppscotch at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Hoppscotch?
Chatwoot starts at Free and Hoppscotch at Free.
Does Chatwoot or Hoppscotch run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Hoppscotch runs on Web, Desktop, Self-hosted.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Hoppscotch is typically brought in for.
What can Chatwoot do that Hoppscotch cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Hoppscotch covers REST Client, WebSocket, gRPC Client, GitHub. Both handle Web support, Self-hosted support.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Hoppscotch: Is Hoppscotch free to use for API development?

Yes, Hoppscotch is a completely free, open-source API development ecosystem. There are no subscription fees, license costs, or registration requirements to access the core platform.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Hoppscotch: Can I deploy Hoppscotch on my own infrastructure?

As an open-source project, Hoppscotch can be self-hosted and deployed on your own infrastructure. The source code is available for customization and deployment in private environments.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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