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Customer Support · head to head

Chatwoot vs Tyk

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Tyk logo

Tyk

APIs

Open-source API gateway and API management platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Tyk professional and Enterprise plan pricing not published; contact required
  • They diverge on capability: Chatwoot covers Live chat, Tyk covers API Gateway.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatwoot and Tyk actually diverge.

Attributes where Chatwoot and Tyk differ
AttributeChatwootTyk
Pricing modelUnknownfreemium
PlatformsWeb, Cloud, Self-hostedLinux, Docker, Kubernetes, Cloud
CategoryCustomer SupportAPIs
Founded20172013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Tyk

  • API Gateway
  • Rate Limiting
  • Authentication
  • Kubernetes
  • Docker
  • AWS
  • Azure
  • Linux support

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Tyk
  • Privacy-first chatnot Tyk
  • Multi-channel supportnot Tyk

Tyk

  • API gateway and API management platformsnot Chatwoot
  • Microservices architecture orchestrationnot Chatwoot
  • High-growth teams standardizing on API platformsnot Chatwoot
  • Enterprises requiring advanced security and governancenot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Tyk

  • Professional and Enterprise plan pricing not published; contact required
  • Core plan uses consumption-based model with variable costs
  • No upfront pricing transparency for production deployments

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Tyk

Free
  • Free TrialFree
    • Fully featured 48-hour trial
    • No credit card required
    • Tyk Cloud access
  • Core Plan$null/month
    • Usage-based flexible pricing
    • Cloud, Hybrid, or Self-managed deployment
    • Unlimited API gateways
  • Professional Plan$null/month
    • One fixed price with unlimited access
    • All deployment options
    • Unlimited APIs and requests
  • Enterprise Plan$null/month
    • Custom pricing required
    • Advanced governance and security
    • Premium support with custom SLAs

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Tyk if

  • You need api gateway.
  • You want to start without paying.
  • You work on Linux, Docker, Kubernetes, Cloud.
  • You also want rate limiting.
Tyk review

Questions people ask

Is Chatwoot or Tyk better?
Neither clearly leads. Chatwoot starts at Free and Tyk at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Tyk?
Chatwoot starts at Free and Tyk at Free.
Does Chatwoot or Tyk run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Tyk runs on Linux, Docker, Kubernetes, Cloud.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Tyk is typically brought in for.
What can Chatwoot do that Tyk cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Tyk covers API Gateway, Rate Limiting, Authentication, Kubernetes.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Tyk: How much does Tyk cost?

Tyk offers a free 48-hour trial with no credit card required. The Core plan uses usage-based pricing on a flexible model. Professional plan offers unlimited access at a fixed price (amount not published). Enterprise plans require custom pricing.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Tyk: Is there a free trial of Tyk?

Yes, Tyk provides a fully featured 48-hour free trial of Tyk Cloud that requires no credit card to start.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Tyk: What deployment options are included in Tyk pricing?

All Tyk plans support Cloud, Hybrid, or Self-managed deployment options without feature restrictions, allowing flexible infrastructure choices across pricing tiers.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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