Sales Enablement · head to head
Brainshark vs Koncert
Koncert
Sales Enablement
Four separate diallers, including agent-assisted calling, for outbound teams that live on the phone
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Brainshark user interface feels outdated with limited formatting customization options; Koncert pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
- They diverge on capability: Brainshark covers Content authoring, Koncert covers AI Parallel Dialer.
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Brainshark and Koncert actually diverge.
| Attribute | Brainshark | Koncert |
|---|---|---|
| Pricing model | Unknown | quote |
| Platforms | Web, Ios, Android | Web, API |
| Founded | 1999 | Unknown |
Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Sales Enablement).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Brainshark
- Content authoring
- Video coaching
- Training
- Assessments
- Analytics
- Salesforce
- Microsoft Dynamics
- Slack
Only in Koncert
- AI Parallel Dialer
- AI Flow Dialer
- Agent-Assisted Dialer
- Click Dialer
- Local presence
- Caller ID health monitoring
- Remote Coach
- Remote Salesfloor
What people use each for
The jobs each tool is most often brought in to do.
Brainshark
- Customer Successnot Koncert
- Sales Readinessnot Koncert
- Content Authoringnot Koncert
Koncert
- A sales development team selling into enterprises where decision makers sit behind switchboards and a software dialler alone cannot reach themnot Brainshark
- An outbound organisation whose numbers are being flagged as spam and which needs caller ID health monitoring and rotation as a managed capabilitynot Brainshark
- A distributed sales team that has lost the ambient pressure of a shared calling floor and wants Remote Salesfloor to recreate itnot Brainshark
- A team that wants to run different dialler modes for different segments, parallel for volume lists and click-to-call for named accountsnot Brainshark
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Brainshark
- User interface feels outdated with limited formatting customization options
- Branching feature is very limited compared to competitors
- Course catalog and transcript management in Salesforce are clunky and unintuitive
- Administrative controls are complex and adjusting settings takes longer than expected
Koncert
- Pricing is not published; the pricing page shows placeholder numbers rather than real rates and directs you to sales, which makes it impossible to compare cost per seat against Orum or Nooks without entering a sales cycle.
- Parallel dialling connects representatives so fast that they arrive on a live call with no time to recall prior context, and reviewers report this pushes reps onto a rigid script and degrades conversation quality even as dial volume rises.
- Koncert supplies TCPA-supporting features but not legal cover, and parallel and agent-assisted dialling attract regulatory attention in several jurisdictions, so the compliance burden and any liability stay with your organisation.
- Selling four dialler products rather than one means the capability you evaluated may not be the one you bought, and switching modes or mixing them across a team frequently involves renegotiating the contract.
- The agent-assisted dialler bills for human labour rather than software seats, so its cost scales with call volume rather than headcount and can rise sharply during a campaign push in a way a per-seat budget does not anticipate.
Pricing, plan by plan
Brainshark
On requestNo published plan breakdown. See the Brainshark review.
Koncert
On request- Koncert$undefined/year
- AI Parallel Dialer
- AI Flow Dialer
- Agent-Assisted Dialer
Which should you pick?
Choose Brainshark if
- You need content authoring.
- You work on Web, Ios, Android.
- You also want video coaching.
Choose Koncert if
- You need ai parallel dialer.
- You work on Web, API.
- You also want ai flow dialer.
Questions people ask
- Is Brainshark or Koncert better?
- Neither clearly leads. Brainshark starts at On request and Koncert at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Brainshark or Koncert?
- Brainshark starts at On request and Koncert at On request.
- Does Brainshark or Koncert run on more platforms?
- Brainshark runs on Web, Ios, Android. Koncert runs on Web, API.
- What is Brainshark best used for?
- Brainshark is most often used for customer success, sales readiness, content authoring. Of those, customer success and sales readiness are not what Koncert is typically brought in for.
- What can Brainshark do that Koncert cannot?
- Brainshark covers Content authoring, Video coaching, Training, Assessments. Koncert covers AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, Click Dialer.
Answered from the vendors’ own pages
Brainshark: What is Brainshark primarily used for?
Brainshark is used for sales enablement, onboarding, and continuous training to prepare customer-facing teams with content, coaching, and certifications for buyer interactions.
SourceKoncert: What is Koncert previously called?
ConnectLeader. The company rebranded to Koncert while retaining the same dialler technology lineage.
Brainshark: Does Brainshark integrate with PowerPoint?
Yes, Brainshark offers PowerPoint integrations along with a mobile app for on-demand training access and content authoring capabilities.
SourceKoncert: What is the agent-assisted dialler?
Human agents place calls and navigate gatekeepers, phone trees and receptionists, connecting your representative only when a live decision maker is on the line.
Brainshark: Can Brainshark track employee training completion?
Yes, Brainshark provides training tracking, analytics, and scorecards for monitoring completion and engagement across your sales team.
SourceKoncert: Is pricing published?
No. The pricing page shows placeholder figures and directs visitors to contact sales for a quote scoped by dialler type and seat count.
Koncert: Is parallel dialling legally safe?
Koncert provides TCPA-supporting features and holds SOC 2 Type II and GDPR compliance, but the calling organisation remains responsible for regulatory compliance in each jurisdiction it dials into.
Related pages
Other head to heads
- Brainshark vs Highspot
- Brainshark vs Mindtickle
- Brainshark vs Showpad
- Brainshark vs Proposify
- Brainshark vs PandaDoc
- Brainshark vs Allego
- Brainshark vs DealHub
- Brainshark vs Qwilr
- Brainshark vs DocuSign
- Brainshark vs Gainsight
- Brainshark vs People.ai
- Brainshark vs Dock
- Brainshark vs Arrows
- Brainshark vs Attention
- Brainshark vs Avoma
- Brainshark vs Claap
- Brainshark vs Cognism
- Brainshark vs Common Room
- Brainshark vs Salesloft
- Brainshark vs ConnectAndSell
- Brainshark vs Orum
- Brainshark vs Regie.ai
- Brainshark vs Nooks
- Brainshark vs Mailshake
- Brainshark vs Potion
- Brainshark vs Lavender
- Brainshark vs RevenueHero
- Brainshark vs Default
- Brainshark vs Mediafly
- Koncert vs Highspot
- Koncert vs Mindtickle
- Koncert vs Showpad
- Koncert vs Proposify
- Koncert vs PandaDoc
- Koncert vs Allego
- Koncert vs DealHub
- Koncert vs Qwilr
- Koncert vs DocuSign
- Koncert vs Gainsight
- Koncert vs People.ai
- Koncert vs Dock
- Koncert vs Arrows
- Koncert vs Attention
- Koncert vs Avoma
- Koncert vs Claap
- Koncert vs Cognism
- Koncert vs Common Room
- Koncert vs Salesloft
- Koncert vs ConnectAndSell
- Koncert vs Orum
- Koncert vs Regie.ai
- Koncert vs Nooks
- Koncert vs Mailshake
- Koncert vs Potion
- Koncert vs Lavender
- Koncert vs RevenueHero
- Koncert vs Default
- Koncert vs Mediafly