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CRM & Sales · head to head

Bitrix24 vs Fathom

Bitrix24 logo

Bitrix24

CRM & Sales

All-in-one CRM and business automation platform

From
Free
Rated
-
Full reviewWebsite
Fathom logo

Fathom

AI Tools

Free AI meeting assistant

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bitrix24 the free plan is limited to 2 users and 5 GB of storage; Fathom team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • They diverge on capability: Bitrix24 covers Contact management, Fathom covers Auto-recording.

Where they differ

Only the attributes on which Bitrix24 and Fathom actually diverge.

Attributes where Bitrix24 and Fathom differ
AttributeBitrix24Fathom
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, Zoom, Google Meet, Microsoft Teams
CategoryCRM & SalesAI Tools
Founded20122020

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bitrix24

  • Contact management
  • Sales pipeline
  • Service desk
  • Project management
  • Chat
  • Automation
  • Mobile app
  • Slack

Only in Fathom

  • Auto-recording
  • AI summaries
  • Transcription
  • Highlight clips
  • Zoom
  • Google Meet
  • HubSpot
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bitrix24

  • CRM and sales pipeline management for a small businessnot Fathom
  • Team chat, tasks and project management in one suitenot Fathom
  • Telephony and email integrated with customer recordsnot Fathom
  • Document storage and collaborationnot Fathom
  • Workflow automation and HR records on the higher tiersnot Fathom

Fathom

  • AI-powered meeting transcription and automatic note-taking for sales teams and professionalsnot Bitrix24
  • Meeting analysis with AI scorecards and action item generation that syncs to CRMsnot Bitrix24

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bitrix24

  • The free plan is limited to 2 users and 5 GB of storage
  • Plans are flat-rate blocks with hard user ceilings, so exceeding 5, 50 or 100 users means jumping a tier rather than adding a seat
  • Monthly billing is roughly 40 percent dearer than annual, at $69 against $49 on Basic
  • Sales automation and invoicing need Standard at $99 a month, and workflow automation and HR need Professional at $199
  • SOC compliance and the 99.95 percent SLA are Enterprise only, from $399 a month

Fathom

  • Team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • CRM field sync and deal view summaries available only on Business plan ($34/user/month) and above

Pricing, plan by plan

Bitrix24

Free
  • FreeFree
    • Up to 12 users
    • Basic CRM
    • Chat
  • Basic$39/month
    • Everything in Free
    • Sales automation
    • Customer portal
  • Standard$99/month
    • Everything in Basic
    • Advanced automation
    • Custom fields
  • Professional$199/month
    • Everything in Standard
    • Dedicated support

Fathom

Free

No published plan breakdown. See the Fathom review.

Which should you pick?

Choose Bitrix24 if

  • You need contact management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Bitrix24 review

Choose Fathom if

  • You need auto-recording.
  • You want to start without paying.
  • You work on Web, Zoom, Google Meet, Microsoft Teams.
  • You also want ai summaries.
Fathom review

Questions people ask

Is Bitrix24 or Fathom better?
Neither clearly leads. Bitrix24 starts at Free and Fathom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bitrix24 or Fathom?
Bitrix24 starts at Free and Fathom at Free.
Does Bitrix24 or Fathom run on more platforms?
Bitrix24 runs on Web, Ios, Android. Fathom runs on Web, Zoom, Google Meet, Microsoft Teams.
Can I use Bitrix24 for free?
Both have a free tier, so you can try either at no cost before committing.
What is Bitrix24 best used for?
Bitrix24 is most often used for crm and sales pipeline management for a small business, team chat, tasks and project management in one suite, telephony and email integrated with customer records, document storage and collaboration. Of those, crm and sales pipeline management for a small business and team chat, tasks and project management in one suite are not what Fathom is typically brought in for.
What can Bitrix24 do that Fathom cannot?
Bitrix24 covers Contact management, Sales pipeline, Service desk, Project management. Fathom covers Auto-recording, AI summaries, Transcription, Highlight clips. Both handle Web support.
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Related pages

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