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CRM & Sales · head to head

Capsule CRM vs Fathom

Capsule CRM logo

Capsule CRM

CRM & Sales

The customer relationship management CRM

From
Free
Rated
-
Full reviewWebsite
Fathom logo

Fathom

AI Tools

Free AI meeting assistant

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Fathom team plan requires minimum 2 users; cannot purchase single seat at team pricing

Where they differ

Only the attributes on which Capsule CRM and Fathom actually diverge.

Attributes where Capsule CRM and Fathom differ
AttributeCapsule CRMFathom
Pricing modelfreemiumUnknown
PlatformsWebWeb, Zoom, Google Meet, Microsoft Teams
CategoryCRM & SalesAI Tools
FoundedUnknown2020

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule CRM

Nothing recorded that Fathom does not also cover.

Only in Fathom

  • Auto-recording
  • AI summaries
  • Transcription
  • Highlight clips
  • Zoom
  • Google Meet
  • HubSpot
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Capsule CRM

No use cases recorded yet. See the Capsule CRM review.

Fathom

  • AI-powered meeting transcription and automatic note-taking for sales teams and professionalsnot Capsule CRM
  • Meeting analysis with AI scorecards and action item generation that syncs to CRMsnot Capsule CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule CRM

  • Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
  • Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
  • Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
  • Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price

Fathom

  • Team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • CRM field sync and deal view summaries available only on Business plan ($34/user/month) and above

Pricing, plan by plan

Capsule CRM

Free

No published plan breakdown. See the Capsule CRM review.

Fathom

Free

No published plan breakdown. See the Fathom review.

Which should you pick?

Choose Capsule CRM if

  • You want to start without paying.
Capsule CRM review

Choose Fathom if

  • You need auto-recording.
  • You want to start without paying.
  • You work on Web, Zoom, Google Meet, Microsoft Teams.
  • You also want ai summaries.
Fathom review

Questions people ask

Is Capsule CRM or Fathom better?
Neither clearly leads. Capsule CRM starts at Free and Fathom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule CRM or Fathom?
Capsule CRM starts at Free and Fathom at Free.
Does Capsule CRM or Fathom run on more platforms?
Capsule CRM runs on Web. Fathom runs on Web, Zoom, Google Meet, Microsoft Teams.
Can I use Capsule CRM for free?
Both have a free tier, so you can try either at no cost before committing.
What can Capsule CRM do that Fathom cannot?
Fathom covers Auto-recording, AI summaries, Transcription, Highlight clips.
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Related pages

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