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CRM & Sales · head to head

Capsule vs Fathom

Capsule logo

Capsule

CRM & Sales

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
Fathom logo

Fathom

AI Tools

Free AI meeting assistant

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Fathom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Fathom team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • They diverge on capability: Capsule covers Contact management, Fathom covers Auto-recording.

Where they differ

Only the attributes on which Capsule and Fathom actually diverge.

Attributes where Capsule and Fathom differ
AttributeCapsuleFathom
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Zoom, Google Meet, Microsoft Teams
CategoryCRM & SalesAI Tools
Founded20082020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Contact management
  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Slack
  • Zapier
  • Google Apps

Only in Fathom

  • Auto-recording
  • AI summaries
  • Transcription
  • Highlight clips
  • Zoom
  • Google Meet
  • HubSpot
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Fathom
  • Tracking deals and follow-up tasksnot Fathom
  • Linking emails and notes to contact recordsnot Fathom
  • Multiple sales pipelines on the paid tiersnot Fathom

Fathom

  • AI-powered meeting transcription and automatic note-taking for sales teams and professionalsnot Capsule
  • Meeting analysis with AI scorecards and action item generation that syncs to CRMsnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Fathom

  • Team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • CRM field sync and deal view summaries available only on Business plan ($34/user/month) and above

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Fathom

Free

No published plan breakdown. See the Fathom review.

Which should you pick?

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Choose Fathom if

  • You need auto-recording.
  • You want to start without paying.
  • You work on Web, Zoom, Google Meet, Microsoft Teams.
  • You also want ai summaries.
Fathom review

Questions people ask

Is Capsule or Fathom better?
Neither clearly leads. Capsule starts at $19/month and Fathom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Fathom?
Fathom has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Fathom.
Does Capsule or Fathom run on more platforms?
Capsule runs on Web, Ios, Android. Fathom runs on Web, Zoom, Google Meet, Microsoft Teams.
Can I use Fathom for free?
Yes. Fathom has a free tier, so you can try it without paying. Capsule starts at $19/month.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Fathom is typically brought in for.
What can Capsule do that Fathom cannot?
Capsule covers Contact management, Deal tracking, Task management, Email sync. Fathom covers Auto-recording, AI summaries, Transcription, Highlight clips. Both handle Web support.
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Related pages

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