Is Aircall or UJET better?

Neither clearly leads. Aircall starts at $30/month and UJET at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Aircall or UJET?

Aircall starts at $30/month and UJET at $65/month.

Does Aircall or UJET run on more platforms?

Aircall runs on Web, Ios, Android, Desktop. UJET runs on Web, iOS, Android, API.

What is Aircall best used for?

Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what UJET is typically brought in for.

What can Aircall do that UJET cannot?

Aircall covers Cloud phone, IVR, Call routing, Power dialer. UJET covers Smartphone-native channels, Omnichannel routing, Google CCAI integration, Agent workspace.

Telecommunications · head to head

Aircall vs UJET

Aircall

Telecommunications

Cloud phone system for modern business

From: $30/month
Free plan: No

Full review Website

UJET

Customer Support

Mobile-first cloud contact centre that publishes per-seat list prices and runs on Google Cloud

From: $65/month
Free plan: No

Full review Website

The short version

Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; UJET the published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
They diverge on capability: Aircall covers Cloud phone, UJET covers Smartphone-native channels.
Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Aircall and UJET actually diverge.

Attributes where Aircall and UJET differ
Attribute	Aircall	UJET
Starting price	$30/month	$65/month
Pricing model	Unknown	Per user per month
Platforms	Web, Ios, Android, Desktop	Web, iOS, Android, API
Category	Telecommunications	Customer Support
Founded	2014	Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

Cloud phone
IVR
Call routing
Power dialer
Analytics
Call recording
Integrations
Salesforce

Only in UJET

Smartphone-native channels
Omnichannel routing
Google CCAI integration
Agent workspace
Biometric and device authentication
Co-browse
Outbound dialler
Workforce management add-on

What people use each for

The jobs each tool is most often brought in to do.

Aircall

Cloud phone system for sales and support teamsnot UJET
Call routing, IVR and shared numbersnot UJET
Logging calls against CRM records through integrationsnot UJET
Power dialling outbound lists on the Professional tiernot UJET
SMS and MMS alongside voicenot UJET

UJET

A consumer app company whose support cases are resolved faster when the customer can attach a photo or screen recording from the phone they are already holdingnot Aircall
A Google Cloud shop that wants Dialogflow CX bots and a contact centre on the same platform without stitching two vendors togethernot Aircall
A retail or utilities contact centre that needs verified caller identity without knowledge-based authentication questionsnot Aircall
A support organisation of 100 to 600 seats that wants a published per-seat list price to benchmark against a Genesys or NICE renewal quotenot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

A minimum of 3 users on the published plans, rising to 25 on the Custom tier
Essentials is limited to 3 teams; unlimited teams need Professional
Salesforce CTI, the power dialer and advanced analytics all require Professional
SSO, API support and an SLA are Custom tier only
AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

UJET

The published tier prices exclude nearly every channel, so chat, email, SMS and social cost 10 USD per seat each on top and conversational AI is quoted separately, meaning a realistic omnichannel seat lands well above the advertised 99 USD.
Workforce management is a 30 USD per seat add-on rather than a platform capability, so a contact centre buying UJET for its full stack pays roughly a third again on top of the Pro rate before any AI.
UJET supplies the technology behind Google Cloud Contact Center AI Platform while Google simultaneously expands its own Customer Engagement Suite, a partner-competitor overlap that analysts have publicly warned could cannibalise UJET, and it introduces roadmap risk into a multi-year contract.
The smartphone-native premise only pays off if your customers actually contact you from a mobile app you control; organisations whose volume arrives by inbound telephone number from landlines and desktop web get little benefit from the differentiating features.
UJET is materially smaller than NICE, Genesys and Five9, so the partner and consultancy ecosystem for complex integrations, custom reporting and specialist routing design is thinner, and niche requirements more often become professional services line items.
UJET sold its own professional services business unit to Onix in July 2025, so implementation and services delivery on a new contract may run through a third party rather than the vendor itself, which changes who is accountable when a deployment slips.

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

UJET

$65/month

Basic$65/month
- Voice
- Agent workspace
- Standard routing
Digital$69/month
- Digital channels
- Agent workspace
- Routing
Pro$99/month
- Everything in Basic
- Advanced routing
- Advanced reporting
Enterprise$120/month
- Everything in Pro
- Enterprise security controls
- SSO

Which should you pick?

Choose Aircall if

You need cloud phone.
You work on Web, Ios, Android, Desktop.
You also want ivr.

Aircall review

Choose UJET if

You need smartphone-native channels.
You work on Web, iOS, Android, API.
You also want omnichannel routing.

UJET review

Questions people ask

Is Aircall or UJET better?: Neither clearly leads. Aircall starts at $30/month and UJET at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or UJET?: Aircall starts at $30/month and UJET at $65/month.
Does Aircall or UJET run on more platforms?: Aircall runs on Web, Ios, Android, Desktop. UJET runs on Web, iOS, Android, API.
What is Aircall best used for?: Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what UJET is typically brought in for.
What can Aircall do that UJET cannot?: Aircall covers Cloud phone, IVR, Call routing, Power dialer. UJET covers Smartphone-native channels, Omnichannel routing, Google CCAI integration, Agent workspace.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source

UJET: Is UJET the same product as Google Cloud Contact Center AI Platform?

Effectively yes at the platform layer. Google resells UJET technology under its own brand, which is why Dialogflow integration is native rather than bolted on.

Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source

UJET: What does a realistic omnichannel seat cost?

Add the channel add-ons to the tier price. Pro at 99 USD plus chat, email, SMS and social at 10 USD each is 139 USD per seat per month before any AI or workforce management.

Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source

UJET: Does UJET include workforce management?

No. It is a separate add-on at 30 USD per user per month, so many buyers pair UJET with a dedicated WFM tool instead.

Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source

UJET: How large a contact centre does it suit?

It is realistic from roughly 50 seats upward, and most commonly deployed in the 100 to 600 seat range rather than at several-thousand-seat scale.

Aircall vs UJET

Aircall

UJET

The short version

Where they differ

What each one covers

Only in Aircall

Only in UJET

What people use each for

Aircall

UJET

Where each one falls short

Aircall

UJET

Pricing, plan by plan

Aircall

UJET

Which should you pick?

Choose Aircall if

Choose UJET if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Aircall

More on UJET

Keep looking

Other head to heads