Is Aircall or Richpanel better?

Neither clearly leads. Aircall starts at $30/month and Richpanel at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Aircall or Richpanel?

Aircall starts at $30/month and Richpanel at $99/month.

Does Aircall or Richpanel run on more platforms?

Aircall runs on Web, Ios, Android, Desktop. Richpanel runs on Web, Mobile, API.

What is Aircall best used for?

Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Richpanel is typically brought in for.

What can Aircall do that Richpanel cannot?

Aircall covers Cloud phone, IVR, Call routing, Power dialer. Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent.

Telecommunications · head to head

Aircall vs Richpanel

Aircall

Telecommunications

Cloud phone system for modern business

From: $30/month
Free plan: No

Full review Website

Richpanel

Customer Support

AI-native helpdesk for e-commerce customer support

From: $99/month
Free plan: No

Full review Website

The short version

Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Richpanel primarily focused on e-commerce, not ideal for other industries
They diverge on capability: Aircall covers Cloud phone, Richpanel covers AI-native agent.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Aircall and Richpanel actually diverge.

Attributes where Aircall and Richpanel differ
Attribute	Aircall	Richpanel
Starting price	$30/month	$99/month
Pricing model	Unknown	Per-seat plus per-conversation for AI agents
Platforms	Web, Ios, Android, Desktop	Web, Mobile, API
Category	Telecommunications	Customer Support
Founded	2014	2020

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

Cloud phone
IVR
Call routing
Power dialer
Analytics
Call recording
Integrations
Salesforce

Only in Richpanel

AI-native agent
Multi-channel inbox
E-commerce integrations
QA Agent
Social Media Agent
Self-Service Portal
AI Safety features
Copilot mode

What people use each for

The jobs each tool is most often brought in to do.

Aircall

Cloud phone system for sales and support teamsnot Richpanel
Call routing, IVR and shared numbersnot Richpanel
Logging calls against CRM records through integrationsnot Richpanel
Power dialling outbound lists on the Professional tiernot Richpanel
SMS and MMS alongside voicenot Richpanel

Richpanel

Automating e-commerce customer support with AInot Aircall
Resolving returns and exchanges automaticallynot Aircall
Responding to social media inquiries at scalenot Aircall
Providing full customer context across all support channelsnot Aircall
Reducing support costs while improving response timesnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

A minimum of 3 users on the published plans, rising to 25 on the Custom tier
Essentials is limited to 3 teams; unlimited teams need Professional
Salesforce CTI, the power dialer and advanced analytics all require Professional
SSO, API support and an SLA are Custom tier only
AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Richpanel

Primarily focused on e-commerce, not ideal for other industries
AI conversation pricing ($0.20 per conversation) requires monitoring to control costs
Minimum $200 monthly charge for AI agents may not suit small businesses
Heavy emphasis on e-commerce integrations (Shopify, Recharge) limits flexibility
No published pricing for enterprise or custom plans

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Richpanel

$99/month

Helpdesk Seat$99/month
- Unified inbox across all channels
- Round-robin assignment
- CSAT reporting
AI Agent$0.2/conversation
- End-to-end conversation resolution
- Multi-channel automation
- Customer context from Shopify, Recharge, Loop, Yotpo
Returns & Exchanges$99/month
- Automated returns and exchange policies
- Exchange incentives
- Fraud prevention

Which should you pick?

Choose Aircall if

You need cloud phone.
You work on Web, Ios, Android, Desktop.
You also want ivr.

Aircall review

Choose Richpanel if

You need ai-native agent.
You work on Web, Mobile, API.
You also want multi-channel inbox.

Richpanel review

Questions people ask

Is Aircall or Richpanel better?: Neither clearly leads. Aircall starts at $30/month and Richpanel at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Richpanel?: Aircall starts at $30/month and Richpanel at $99/month.
Does Aircall or Richpanel run on more platforms?: Aircall runs on Web, Ios, Android, Desktop. Richpanel runs on Web, Mobile, API.
What is Aircall best used for?: Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Richpanel is typically brought in for.
What can Aircall do that Richpanel cannot?: Aircall covers Cloud phone, IVR, Call routing, Power dialer. Richpanel covers AI-native agent, Multi-channel inbox, E-commerce integrations, QA Agent.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source

Richpanel: What is the guarantee on AI automation?

Richpanel guarantees 50% automation within 30 days, or refunds every dollar back. The company also guarantees 30% lower bills compared to competitive AI and helpdesk stacks.

Source

Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source

Richpanel: How much does AI cost per conversation?

AI-handled conversations cost $0.20 each with a $200 minimum monthly charge. This covers all AI features including QA Agent, Social Media Agent, and Copilot functionality.

Source

Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source

Richpanel: Which e-commerce platforms does Richpanel integrate with?

Richpanel integrates with Shopify, Recharge, Loop, and Yotpo to provide full customer context during support interactions.

Source

Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source

Aircall vs Richpanel

Aircall

Richpanel

The short version

Where they differ

What each one covers

Only in Aircall

Only in Richpanel

What people use each for

Aircall

Richpanel

Where each one falls short

Aircall

Richpanel

Pricing, plan by plan

Aircall

Richpanel

Which should you pick?

Choose Aircall if

Choose Richpanel if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Aircall

More on Richpanel

Keep looking

Other head to heads