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Software · head to head

Crossbeam vs HappyFox

Crossbeam logo

Crossbeam

Software

Partner ecosystem platform for revenue teams

From
Free
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Crossbeam has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crossbeam the first paid plan is $4,800 a year and includes a single full access seat, with additional seats at $1,800 a year each; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Crossbeam covers Account mapping, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Crossbeam and HappyFox actually diverge.

Attributes where Crossbeam and HappyFox differ
AttributeCrossbeamHappyFox
Starting priceFree$29/month
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20182012

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crossbeam

  • Account mapping
  • Secure data sharing
  • Co-selling workflows
  • Partner scoring
  • Revenue attribution
  • HubSpot
  • Snowflake

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Jira

Both cover

  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crossbeam

  • Mapping overlapping accounts and pipeline with partner companiesnot HappyFox
  • Running a partner ecosystem programme with shared datanot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Crossbeam
  • Managing internal and customer support requests in one queuenot Crossbeam

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crossbeam

  • The first paid plan is $4,800 a year and includes a single full access seat, with additional seats at $1,800 a year each
  • The free plan caps Deal Navigator and Pipeline Generation at 10 records each and offers no record exports at all
  • Record exports are the ladder, at 5,000 on Connector, 25,000 on Supernode and 100,000 on Enterprise
  • Sales seats are a separate $40 per user per month on top of the plan
  • SAML SSO and advanced access controls are excluded from the Connector plan
  • Both upper tiers are custom priced

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Crossbeam

Free
  • FreeFree
    • Unlimited partners
    • Account mapping
    • Basic analytics

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Crossbeam if

  • You need account mapping.
  • You want to start without paying.
  • You also want secure data sharing.
Crossbeam review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Crossbeam or HappyFox better?
Neither clearly leads. Crossbeam starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crossbeam or HappyFox?
Crossbeam has a free tier; the other does not. Paid plans start at Free for Crossbeam and $29/month for HappyFox.
Does Crossbeam or HappyFox run on more platforms?
Crossbeam runs on Web. HappyFox runs on Web, Ios, Android.
Can I use Crossbeam for free?
Yes. Crossbeam has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is Crossbeam best used for?
Crossbeam is most often used for mapping overlapping accounts and pipeline with partner companies, running a partner ecosystem programme with shared data. Of those, mapping overlapping accounts and pipeline with partner companies and running a partner ecosystem programme with shared data are not what HappyFox is typically brought in for.
What can Crossbeam do that HappyFox cannot?
Crossbeam covers Account mapping, Secure data sharing, Co-selling workflows, Partner scoring. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Salesforce, Slack, Web support.
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Related pages

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