Softwr

Software · head to head

Crossbeam vs Groove

Crossbeam logo

Crossbeam

Software

Partner ecosystem platform for revenue teams

From
Free
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Only Crossbeam has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crossbeam the first paid plan is $4,800 a year and includes a single full access seat, with additional seats at $1,800 a year each; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: Crossbeam covers Account mapping, Groove covers Shared inbox.

Where they differ

Only the attributes on which Crossbeam and Groove actually diverge.

Attributes where Crossbeam and Groove differ
AttributeCrossbeamGroove
Starting priceFree$12/month
Free tierYesNo
PlatformsWebWeb, Ios, Android
Founded20182011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crossbeam

  • Account mapping
  • Secure data sharing
  • Co-selling workflows
  • Partner scoring
  • Revenue attribution
  • HubSpot
  • Snowflake

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Zapier
  • Trello

Both cover

  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Crossbeam

  • Mapping overlapping accounts and pipeline with partner companiesnot Groove
  • Running a partner ecosystem programme with shared datanot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Crossbeam
  • Handling email, chat and messaging support in one queuenot Crossbeam

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crossbeam

  • The first paid plan is $4,800 a year and includes a single full access seat, with additional seats at $1,800 a year each
  • The free plan caps Deal Navigator and Pipeline Generation at 10 records each and offers no record exports at all
  • Record exports are the ladder, at 5,000 on Connector, 25,000 on Supernode and 100,000 on Enterprise
  • Sales seats are a separate $40 per user per month on top of the plan
  • SAML SSO and advanced access controls are excluded from the Connector plan
  • Both upper tiers are custom priced

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Crossbeam

Free
  • FreeFree
    • Unlimited partners
    • Account mapping
    • Basic analytics

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Crossbeam if

  • You need account mapping.
  • You want to start without paying.
  • You also want secure data sharing.
Crossbeam review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Crossbeam or Groove better?
Neither clearly leads. Crossbeam starts at Free and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crossbeam or Groove?
Crossbeam has a free tier; the other does not. Paid plans start at Free for Crossbeam and $12/month for Groove.
Does Crossbeam or Groove run on more platforms?
Crossbeam runs on Web. Groove runs on Web, Ios, Android.
Can I use Crossbeam for free?
Yes. Crossbeam has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Crossbeam best used for?
Crossbeam is most often used for mapping overlapping accounts and pipeline with partner companies, running a partner ecosystem programme with shared data. Of those, mapping overlapping accounts and pipeline with partner companies and running a partner ecosystem programme with shared data are not what Groove is typically brought in for.
What can Crossbeam do that Groove cannot?
Crossbeam covers Account mapping, Secure data sharing, Co-selling workflows, Partner scoring. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Salesforce, Slack, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Crossbeam

More on Groove

Keep looking

Other head to heads