Softwr

Software · head to head

Breathe HR vs Freshservice

Breathe HR logo

Breathe HR

Software

Simple HR software for SMEs

From
£13/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Breathe HR pricing is banded by headcount, starting at £24 per month for 1 to 10 people, £44 per month for 11 to 20 and £99 per month for 21 to 50; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: Breathe HR covers Employee Database, Freshservice covers Incident management.

Where they differ

Only the attributes on which Breathe HR and Freshservice actually diverge.

Attributes where Breathe HR and Freshservice differ
AttributeBreathe HRFreshservice
Starting price£13/month$19/month
Founded20122010

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Breathe HR

  • Employee Database
  • Absence Management
  • Document Storage
  • HR Reporting
  • Performance Management
  • Training
  • Google Workspace
  • Microsoft 365

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • AWS

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Breathe HR

  • Holiday, absence and sickness tracking for a UK small businessnot Freshservice
  • Storing HR documents, contracts and e-signaturesnot Freshservice
  • Performance reviews and onboarding workflows for small teamsnot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot Breathe HR
  • Asset management and change control for IT teamsnot Breathe HR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Breathe HR

  • Pricing is banded by headcount, starting at £24 per month for 1 to 10 people, £44 per month for 11 to 20 and £99 per month for 21 to 50
  • Plans are capped by band up to 151 to 200 people, so it is not sold to organisations above that range on the published ladder
  • The free trial is 14 days
  • Health and safety, e-learning and other modules are sold as add-ons on top of the core HR plan
  • Pricing is quoted in pounds and the product is marketed to UK SMEs

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Breathe HR

£13/month
  • Core$13/month
    • Employee Database
    • Absence Management
    • Documents
  • People Management$18/month
    • All Core features
    • Performance
    • Goals

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Breathe HR if

  • You need employee database.
  • You work on Web, Ios, Android.
  • You also want absence management.
Breathe HR review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Breathe HR or Freshservice better?
Neither clearly leads. Breathe HR starts at £13/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Breathe HR or Freshservice?
Breathe HR starts at £13/month and Freshservice at $19/month.
Does Breathe HR or Freshservice run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Breathe HR best used for?
Breathe HR is most often used for holiday, absence and sickness tracking for a uk small business, storing hr documents, contracts and e-signatures, performance reviews and onboarding workflows for small teams. Of those, holiday, absence and sickness tracking for a uk small business and storing hr documents, contracts and e-signatures are not what Freshservice is typically brought in for.
What can Breathe HR do that Freshservice cannot?
Breathe HR covers Employee Database, Absence Management, Document Storage, HR Reporting. Freshservice covers Incident management, Asset management, Change management, Knowledge base. Both handle Slack, Web support, Ios support, Android support.
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