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Customer Support · head to head

Amazon Connect vs Breathe HR

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Breathe HR logo

Breathe HR

HR & Recruiting

Simple HR software for SMEs

From
£13/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Breathe HR pricing is banded by headcount, starting at £24 per month for 1 to 10 people, £44 per month for 11 to 20 and £99 per month for 21 to 50
  • They diverge on capability: Amazon Connect covers Voice, Breathe HR covers Employee Database.

Where they differ

Only the attributes on which Amazon Connect and Breathe HR actually diverge.

Attributes where Amazon Connect and Breathe HR differ
AttributeAmazon ConnectBreathe HR
Starting priceFree£13/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportHR & Recruiting
Founded20062012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Breathe HR

  • Employee Database
  • Absence Management
  • Document Storage
  • HR Reporting
  • Performance Management
  • Training
  • Slack
  • Google Workspace

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Breathe HR
  • Voice, chat, email and SMS in one queuenot Breathe HR
  • Conversational analytics and agent assistnot Breathe HR
  • Outbound campaigns and automated contactnot Breathe HR
  • Workforce scheduling for contact centre agentsnot Breathe HR

Breathe HR

  • Holiday, absence and sickness tracking for a UK small businessnot Amazon Connect
  • Storing HR documents, contracts and e-signaturesnot Amazon Connect
  • Performance reviews and onboarding workflows for small teamsnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Breathe HR

  • Pricing is banded by headcount, starting at £24 per month for 1 to 10 people, £44 per month for 11 to 20 and £99 per month for 21 to 50
  • Plans are capped by band up to 151 to 200 people, so it is not sold to organisations above that range on the published ladder
  • The free trial is 14 days
  • Health and safety, e-learning and other modules are sold as add-ons on top of the core HR plan
  • Pricing is quoted in pounds and the product is marketed to UK SMEs

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Breathe HR

£13/month
  • Core$13/month
    • Employee Database
    • Absence Management
    • Documents
  • People Management$18/month
    • All Core features
    • Performance
    • Goals

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Breathe HR if

  • You need employee database.
  • You work on Web, Ios, Android.
  • You also want absence management.
Breathe HR review

Questions people ask

Is Amazon Connect or Breathe HR better?
Neither clearly leads. Amazon Connect starts at Free and Breathe HR at £13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Breathe HR?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and £13/month for Breathe HR.
Does Amazon Connect or Breathe HR run on more platforms?
Amazon Connect runs on Web. Breathe HR runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Breathe HR starts at £13/month.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Breathe HR is typically brought in for.
What can Amazon Connect do that Breathe HR cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Breathe HR covers Employee Database, Absence Management, Document Storage, HR Reporting. Both handle Web support.
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