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E-Commerce · head to head

BackToMe vs Spree Commerce

BackToMe logo

BackToMe

E-Commerce

Right-of-withdrawal handling for European e-commerce

From
€25/month
Rated
-
Full reviewWebsite
Spree Commerce logo

Spree Commerce

E-Commerce

Complete open source ecommerce solution

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Spree Commerce has a free tier, so it costs nothing to try first.
  • Each has a real cost: BackToMe the scope is European consumer law. A merchant selling outside the EU has no use for it.; Spree Commerce multi-vendor marketplace, B2B commerce and multi-tenant white label modules are Enterprise Edition only and licensed separately from the open source core
  • They diverge on capability: BackToMe covers Floating withdrawal button, Spree Commerce covers Multi-store support.
  • Prices and features above were last checked on 15 September 2026.

Where they differ

Only the attributes on which BackToMe and Spree Commerce actually diverge.

Attributes where BackToMe and Spree Commerce differ
AttributeBackToMeSpree Commerce
Starting price€25/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
FoundedUnknown2007

Identical on both: platforms (Web), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BackToMe

  • Floating withdrawal button
  • Automatic acknowledgement
  • Sealed archiving
  • Withdrawal dashboard
  • One-click proof export
  • Multi-store from one account

Only in Spree Commerce

  • Multi-store support
  • Multi-currency
  • Multi-language
  • REST API
  • GraphQL support
  • Mobile-ready
  • SEO optimization
  • Flexible taxonomy

What people use each for

The jobs each tool is most often brought in to do.

BackToMe

  • Meeting EU Directive 2023/2673 withdrawal obligationsnot Spree Commerce
  • Producing dated proof of a cancellation in a customer disputenot Spree Commerce
  • Handling withdrawal requests across several EU languagesnot Spree Commerce
  • Running one withdrawal process across multiple storefrontsnot Spree Commerce
  • Passing a consumer-protection audit with exportable recordsnot Spree Commerce

Spree Commerce

  • E-commerce platforms with zero platform fees and no vendor lock-innot BackToMe
  • Self-hosted shopping experiences on AWS, GCP, Azure, or on-premise infrastructurenot BackToMe
  • Deployments requiring predictable costs that don't scale with revenuenot BackToMe

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BackToMe

  • The scope is European consumer law. A merchant selling outside the EU has no use for it.
  • The site and dashboard are French. The customer-facing button covers 24 EU languages, but the merchant side is not multilingual.
  • One price, one feature set. There is no tier for a shop that wants only the archive or only the button.
  • It runs as an injected script on the storefront, so a shop with a strict content security policy has an extra step before the button will render.
  • A young French vendor with no independent review coverage, so there is nothing outside the vendor's own material to corroborate the archive's evidentiary weight.

Spree Commerce

  • Multi-vendor marketplace, B2B commerce and multi-tenant white label modules are Enterprise Edition only and licensed separately from the open source core
  • Enterprise Edition pricing is quoted per customer depending on modules and scale, with no published rate
  • Support with guaranteed response times and a success manager comes only with Enterprise Edition
  • The free Community Edition is self hosted, so hosting, upgrades and Ruby on Rails maintenance are the operator's responsibility

Pricing, plan by plan

BackToMe

€25/month
  • Monthly$25/month
    • Per active store, excluding VAT
    • Unlimited withdrawal requests
    • 24 EU languages
  • Annual$250/year
    • Per store, excluding VAT
    • Two months free against the monthly rate
    • Everything in the monthly plan

Spree Commerce

Free
  • Open SourceFree
    • Full platform access
    • Community support
    • All core features
  • Enterprise$undefined/month
    • Premium support
    • Custom development
    • SLA guarantees

Which should you pick?

Choose BackToMe if

  • You need floating withdrawal button.
  • You also want automatic acknowledgement.
BackToMe review

Choose Spree Commerce if

  • You need multi-store support.
  • You want to start without paying.
  • You also want multi-currency.
Spree Commerce review

Questions people ask

Is BackToMe or Spree Commerce better?
Neither clearly leads. BackToMe starts at €25/month and Spree Commerce at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BackToMe or Spree Commerce?
Spree Commerce has a free tier; the other does not. Paid plans start at €25/month for BackToMe and Free for Spree Commerce.
Does BackToMe or Spree Commerce run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Spree Commerce for free?
Yes. Spree Commerce has a free tier, so you can try it without paying. BackToMe starts at €25/month.
What is BackToMe best used for?
BackToMe is most often used for meeting eu directive 2023/2673 withdrawal obligations, producing dated proof of a cancellation in a customer dispute, handling withdrawal requests across several eu languages, running one withdrawal process across multiple storefronts. Of those, meeting eu directive 2023/2673 withdrawal obligations and producing dated proof of a cancellation in a customer dispute are not what Spree Commerce is typically brought in for.
What can BackToMe do that Spree Commerce cannot?
BackToMe covers Floating withdrawal button, Automatic acknowledgement, Sealed archiving, Withdrawal dashboard. Spree Commerce covers Multi-store support, Multi-currency, Multi-language, REST API.

Answered from the vendors’ own pages

BackToMe: What does BackToMe cost?

25 euros excluding VAT per month per active store, or 250 euros excluding VAT per year, which works out at two months free. The price does not change with the number of withdrawal requests.

Source
Spree Commerce: Is Spree Commerce free?

Yes, Spree Commerce is free and open source under a BSD 3-Clause license. The core platform has zero platform fees and no GMV (Gross Merchandise Volume) cuts or transaction fees, and sandbox access is free without requiring a credit card.

Source
BackToMe: Which regulation does it address?

EU Directive 2023/2673, which governs the consumer right of withdrawal on distance contracts in e-commerce.

Source
Spree Commerce: What is Spree Commerce's pricing model?

Spree Commerce operates as free open-source software. Users self-host on their choice of infrastructure (AWS, GCP, Azure, or on-premise), so costs are based on the hosting infrastructure selected rather than platform subscription fees. An Enterprise Edition is available with optional dedicated support, but specific pricing is not published.

Source
BackToMe: Is there a free trial?

Seven days. A card is required to start it but nothing is charged upfront, and cancelling before day seven costs nothing. There is also a 30-day money-back guarantee.

Source
Spree Commerce: Are there transaction fees with Spree Commerce?

No, Spree Commerce charges zero transaction fees. Unlike SaaS e-commerce platforms that take a percentage of sales, Spree offers predictable costs that don't scale with revenue, giving merchants full control over their margins.

Source
BackToMe: Are staging and development stores billed?

No. Only activated stores are billed, and the withdrawal button does not display on inactive ones.

Source
BackToMe: What happens to the archive if I cancel?

Cancellation is available at any time with no commitment, premium access runs to the end of the paid period, and the account stays open with archived withdrawals and proofs accessible indefinitely. Reactivation is self-service.

Source
BackToMe: Which e-commerce platforms does it support?

Shopify, WordPress, WooCommerce, PrestaShop, Wix, Webflow, WiziShop and Squarespace, plus custom builds through a single line of script. The vendor puts installation at five minutes on any platform.

Source
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