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Gorgias vs Zendesk Answer Bot

Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Zendesk Answer Bot logo

Zendesk Answer Bot

Live Chat

AI-powered chatbot for automated customer support

From
$55/month per agent
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias no published pricing; customers must sign up or contact sales; Zendesk Answer Bot limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • They diverge on capability: Gorgias covers Omnichannel inbox, Zendesk Answer Bot covers AI chatbot.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Gorgias and Zendesk Answer Bot actually diverge.

Attributes where Gorgias and Zendesk Answer Bot differ
AttributeGorgiasZendesk Answer Bot
Starting price$10/month$55/month per agent
Pricing modelusage-basedUnknown
PlatformsWeb, Ios, AndroidWeb, Email, Slack, Mobile
Founded20152007

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Shopify
  • BigCommerce

Only in Zendesk Answer Bot

  • AI chatbot
  • Knowledge base integration
  • Intent recognition
  • Multi-language support
  • Zendesk Support
  • Zendesk Chat
  • Slack
  • API

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • Customer helpdesk automationnot Zendesk Answer Bot
  • Omnichannel customer supportnot Zendesk Answer Bot
  • AI-powered conversation resolutionnot Zendesk Answer Bot

Zendesk Answer Bot

  • Customer engagementnot Gorgias
  • Lead generationnot Gorgias
  • Customer supportnot Gorgias
  • Sales automationnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Zendesk Answer Bot

  • Limited to Help Center articles only; cannot access customer account data, billing information, or external systems
  • Fixed timeout limits on API calls prevent lookups to external systems from completing
  • Does not perform actions like refunds or account updates; only suggests documentation
  • Uses keyword matching rather than true natural language understanding, leading to mismatched suggestions on complex queries

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Zendesk Answer Bot

$55/month per agent
  • Suite Team$55/month per agent
    • Answer Bot included
  • Suite Growth$89/month per agent
    • Answer Bot included
  • Suite Professional$115/month per agent
    • Answer Bot included

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Zendesk Answer Bot if

  • You need ai chatbot.
  • You work on Web, Email, Slack, Mobile.
  • You also want knowledge base integration.
Zendesk Answer Bot review

Questions people ask

Is Gorgias or Zendesk Answer Bot better?
Neither clearly leads. Gorgias starts at $10/month and Zendesk Answer Bot at $55/month per agent, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Zendesk Answer Bot?
Gorgias starts at $10/month and Zendesk Answer Bot at $55/month per agent.
Does Gorgias or Zendesk Answer Bot run on more platforms?
Gorgias runs on Web, Ios, Android. Zendesk Answer Bot runs on Web, Email, Slack, Mobile.
What is Gorgias best used for?
Gorgias is most often used for customer helpdesk automation, omnichannel customer support, ai-powered conversation resolution. Of those, customer helpdesk automation and omnichannel customer support are not what Zendesk Answer Bot is typically brought in for.
What can Gorgias do that Zendesk Answer Bot cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Zendesk Answer Bot covers AI chatbot, Knowledge base integration, Intent recognition, Multi-language support. Both handle Web support.

Answered from the vendors’ own pages

Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Zendesk Answer Bot: Is Answer Bot included in my Zendesk plan?

Answer Bot functionality is now part of Zendesk AI agents included in Suite and Support plans, though Advanced AI features require the Advanced AI add-on. Legacy Essential tier Answer Bot was sunset on December 31, 2026.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Zendesk Answer Bot: What channels does Answer Bot support?

Answer Bot works in email autoresponses, Slack channels (free feature for Guide Enterprise or Professional plans), and the web widget. For Slack, it listens to selected channels and suggests relevant Help Center articles to users.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Zendesk Answer Bot: Does Answer Bot generate complete answers or just suggest articles?

Classic Answer Bot primarily suggests articles from your Help Center that might solve the issue, leaving the customer to read the article themselves. It does not generate a full response or summarize the article content.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
Zendesk Answer Bot: How is Answer Bot usage billed?

As of 2026, Zendesk charges for AI agent features using an automated resolutions model rather than monthly active users. The specific per-resolution pricing varies by plan and was transitioning during 2026.

Source
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