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Customer Support · head to head

Verint vs Verloop.io

Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Rated
-
Full reviewWebsite
Verloop.io logo

Verloop.io

Live Chat

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Verloop.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Verint covers Workforce management, Verloop.io covers NLP-powered chatbot.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Verint and Verloop.io actually diverge.

Attributes where Verint and Verloop.io differ
AttributeVerintVerloop.io
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
PlatformsWeb, WindowsWeb, Mobile, Messenger, WhatsApp, Instagram
CategoryCustomer SupportLive Chat
FoundedUnknown2015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Salesforce
  • Zendesk
  • Freshdesk

What people use each for

The jobs each tool is most often brought in to do.

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot Verloop.io
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot Verloop.io
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot Verloop.io
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot Verloop.io

Verloop.io

  • Customer support automationnot Verint
  • Lead qualificationnot Verint
  • FAQ automationnot Verint
  • Appointment bookingnot Verint

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Verint or Verloop.io better?
Neither clearly leads. Verint starts at On request and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Verint or Verloop.io?
Verloop.io has a free tier; the other does not. Paid plans start at On request for Verint and Free for Verloop.io.
Does Verint or Verloop.io run on more platforms?
Verint runs on Web, Windows. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Verloop.io for free?
Yes. Verloop.io has a free tier, so you can try it without paying. Verint starts at On request.
What is Verint best used for?
Verint is most often used for a retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demand, a government service centre running an inherited avaya estate that needs modern analytics without replacing the telephony, a multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scaling, an enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaints. Of those, a retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demand and a government service centre running an inherited avaya estate that needs modern analytics without replacing the telephony are not what Verloop.io is typically brought in for.
What can Verint do that Verloop.io cannot?
Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support.

Answered from the vendors’ own pages

Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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