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Field Service · head to head

FaciliWorks vs Tractian

FaciliWorks logo

FaciliWorks

Field Service

CMMS from CyberMetrics that still sells a perpetual on-premise licence alongside subscription

From
On request
Rated
-
Full reviewWebsite
Tractian logo

Tractian

Field Service

CMMS with published per-user pricing plus vibration sensors sold as a separate per-asset subscription

From
$60/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: FaciliWorks the interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.; Tractian sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
  • They diverge on capability: FaciliWorks covers Perpetual or subscription licensing, Tractian covers Published per-user pricing.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which FaciliWorks and Tractian actually diverge.

Attributes where FaciliWorks and Tractian differ
AttributeFaciliWorksTractian
Starting priceOn request$60/month
Pricing modelquotePer user per month
PlatformsWindows, Web, iOS, Android, On-premiseWeb, iOS, Android

Identical on both: free tier (No), user rating (Not yet rated), category (Field Service).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in FaciliWorks

  • Perpetual or subscription licensing
  • Concurrent seat option
  • Preventive maintenance scheduling
  • Calibration alignment
  • Parts and purchasing
  • Mobile work orders

Only in Tractian

  • Published per-user pricing
  • Unlimited requesters
  • Smart Trac sensors
  • Automatic work order creation
  • Mobile execution
  • Preventive maintenance planning
  • Power BI connector
  • ERP integration

What people use each for

The jobs each tool is most often brought in to do.

FaciliWorks

  • A regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendornot Tractian
  • A defence or utility site on an isolated network where a cloud-only CMMS is not permitted by policynot Tractian
  • A maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcountnot Tractian
  • A plant with many occasional users where concurrent licensing costs far less than a named seat for every techniciannot Tractian

Tractian

  • A mid-market plant replacing spreadsheet maintenance planning where hundreds of operators must report faults but only a dozen plan worknot FaciliWorks
  • Instrumenting critical motors and pumps and having detected faults become work orders without an integration projectnot FaciliWorks
  • A maintenance manager who needs a defensible budget figure before an approval meeting rather than a quote in three weeksnot FaciliWorks
  • A multi-site manufacturer wanting the same CMMS and sensor platform across Brazilian, Mexican and United States plantsnot FaciliWorks

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

FaciliWorks

  • The interface is dated by cloud CMMS standards, which matters most for occasional users such as production supervisors raising a request, who will need training that a modern mobile-first tool would not require.
  • A perpetual licence still carries an annual maintenance and support fee, so the one-off purchase framing does not hold; without that fee you lose updates and support while keeping the right to run old code.
  • Integration options are thin, with a limited API and few prebuilt connectors, so linking FaciliWorks to an ERP or a condition monitoring platform usually means custom database-level work.
  • No pricing is published for any edition despite this being a mid-market product, so buyers cannot compare it against published per-user rivals without entering a sales process.
  • CyberMetrics is a small independent vendor, which means responsive support but also a thin partner ecosystem and no realistic second-source implementation help if the relationship goes wrong.

Tractian

  • Sensors are excluded from both published CMMS tiers and are quoted per monitored asset, so the transparent rate card covers only the part of the deployment that costs least.
  • Smart Trac hardware reports into the Tractian platform, so a plant that later changes analytics vendor writes off the installed sensor base.
  • The five-user minimum on Standard and ten-user minimum on Enterprise put a floor under the cost that small maintenance teams cannot get below.
  • ERP integration, single sign-on and the Power BI connector are Enterprise-only, so an organisation needing SAP integration pays the higher rate for every licensed user including technicians who need none of it.
  • The company is young and venture-funded with rapid product expansion, so enterprise features are newer than the core CMMS and reference sites at large industrial scale are fewer than for established EAM vendors.

Pricing, plan by plan

FaciliWorks

On request
  • FaciliWorks Essentials$undefined/year
    • Core CMMS: assets, work orders, preventive maintenance
    • Perpetual or subscription licensing
    • Concurrent or node-locked seats
  • FaciliWorks Pro$undefined/year
    • Adds advanced reporting and analytics
    • Parts inventory and purchasing
    • Mobile access
  • FaciliWorks Enterprise$undefined/year
    • Multi-site and multi-currency
    • All Pro capability
    • Extended integration and administration options

Tractian

$60/month
  • Standard$60/month
    • From 60 USD per user per month, billed annually
    • Minimum five users
    • Unlimited assets and unlimited requester accounts
  • Enterprise$100/month
    • From 100 USD per user per month, billed annually
    • Minimum ten users
    • Single sign-on and custom entities
  • Bundle$undefined/year
    • CMMS combined with condition monitoring sensors
    • Priced per monitored asset, quoted rather than published
    • Includes failure detection, root cause analysis and reliability support

Which should you pick?

Choose FaciliWorks if

  • You need perpetual or subscription licensing.
  • You work on Windows, Web, iOS, Android, On-premise.
  • You also want concurrent seat option.
FaciliWorks review

Choose Tractian if

  • You need published per-user pricing.
  • You work on Web, iOS, Android.
  • You also want unlimited requesters.
Tractian review

Questions people ask

Is FaciliWorks or Tractian better?
Neither clearly leads. FaciliWorks starts at On request and Tractian at $60/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, FaciliWorks or Tractian?
FaciliWorks starts at On request and Tractian at $60/month.
Does FaciliWorks or Tractian run on more platforms?
FaciliWorks runs on Windows, Web, iOS, Android, On-premise. Tractian runs on Web, iOS, Android.
What is FaciliWorks best used for?
FaciliWorks is most often used for a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor, a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy, a maintenance department that wants a capital purchase rather than a recurring subscription that grows with headcount, a plant with many occasional users where concurrent licensing costs far less than a named seat for every technician. Of those, a regulated manufacturer that must evidence both equipment maintenance and gauge calibration in one audit and wants both from one vendor and a defence or utility site on an isolated network where a cloud-only cmms is not permitted by policy are not what Tractian is typically brought in for.
What can FaciliWorks do that Tractian cannot?
FaciliWorks covers Perpetual or subscription licensing, Concurrent seat option, Preventive maintenance scheduling, Calibration alignment. Tractian covers Published per-user pricing, Unlimited requesters, Smart Trac sensors, Automatic work order creation.

Answered from the vendors’ own pages

FaciliWorks: Can I still buy FaciliWorks outright?

Yes. Perpetual on-premise licensing is still offered alongside subscription, which is unusual in CMMS today.

Tractian: What does the CMMS actually cost?

Standard is from 60 USD per user per month with five users minimum, Enterprise from 100 USD with ten minimum, both billed annually.

FaciliWorks: Does a perpetual licence mean no recurring cost?

No. Annual maintenance and support is a separate ongoing fee, and dropping it costs you updates and support.

Tractian: Are the sensors included?

No. Both CMMS tiers explicitly exclude sensors, which are priced per monitored asset under a separate bundle that is not published.

FaciliWorks: Is there concurrent licensing?

Yes. Concurrent seats let a large pool of occasional users share fewer licences, which is often cheaper than named seats.

Tractian: Do fault reporters need licences?

No. Requester accounts are unlimited on both tiers, which is the main reason the per-user price is workable for large plants.

FaciliWorks: Is pricing published?

No. All editions are quoted, so you must engage sales to get a comparable number.

Tractian: Can I use the sensors with another platform?

No. Smart Trac hardware reports to the Tractian platform.

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