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Tidio vs Verint

Tidio logo

Tidio

Live Chat

Customer service platform driven by live chat

From
$24.17/month
Free plan
No
Full reviewWebsite
Verint logo

Verint

Customer Support

Enterprise customer engagement and workforce optimisation, taken private by Thoma Bravo and merged with Calabrio

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Verint thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • They diverge on capability: Tidio covers Live chat, Verint covers Workforce management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Tidio and Verint actually diverge.

Attributes where Tidio and Verint differ
AttributeTidioVerint
Starting price$24.17/monthOn request
Pricing modelsubscriptionquote
PlatformsCloud-based SaaSWeb, Windows
CategoryLive ChatCustomer Support
Founded2013Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Only in Verint

  • Workforce management
  • Interaction recording
  • Speech and text analytics
  • Quality management
  • CX automation bots
  • Voice of the customer
  • Knowledge management
  • Open platform connectors

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • Live chat customer support across web and mobilenot Verint
  • AI-powered customer service automation with Lyro AI Agentnot Verint
  • Ticketing and conversation management for support teamsnot Verint
  • Multi-agent support with team collaboration featuresnot Verint

Verint

  • A retail bank with 4,000 agents that must record and retain every advised sale under regulatory obligation and evidence retention on demandnot Tidio
  • A government service centre running an inherited Avaya estate that needs modern analytics without replacing the telephonynot Tidio
  • A multinational insurer forecasting across six sites and three languages where a spreadsheet-based rota has stopped scalingnot Tidio
  • An enterprise wanting analytics over one hundred per cent of interactions because sampled quality scoring keeps missing the failure modes that generate complaintsnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Verint

  • Thoma Bravo took Verint private in November 2025 and is combining it with the directly competing Calabrio, so buyers signing multi-year agreements now cannot know which of the two overlapping product lines survives as the strategic one.
  • The catalogue is licensed piece by piece, including individually priced automation bots, so the quoted platform figure is rarely the figure you end up paying once the analytics, recording and bot modules are all in scope.
  • Implementations routinely run six to twelve months and effectively require a partner, which means the first year of a contract is spent paying for software that is not yet delivering.
  • The interface reflects two decades of accumulated enterprise features, and new supervisors need formal training to do things that a mid-market tool exposes in one screen.
  • It is priced and scoped for thousands of agents, so a 300-seat operation gets an enterprise contract, an enterprise implementation and enterprise complexity for a problem a lighter product would solve in weeks.

Pricing, plan by plan

Tidio

$24.17/month
  • Starter$24.17/month
    • 100 billable conversations
    • 50 Lyro AI Agent conversations
    • 100 Flows visitors reached
  • Growth$49.17/month
    • 250+ billable conversations
    • Advanced analytics
    • User permissions
  • Plus$300/month
    • Custom billable conversations
    • Premium support
    • Dedicated Success Manager
  • Premium$null/custom
    • 3000+ Lyro AI conversations
    • Guaranteed 50% Lyro AI resolution rate
    • Pay-per-resolution billing option

Verint

On request
  • Verint Open Platform$undefined/year
    • Workforce management and forecasting
    • Compliance recording and quality management
    • Speech and text analytics

Which should you pick?

Choose Tidio if

  • You need live chat.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Choose Verint if

  • You need workforce management.
  • You work on Web, Windows.
  • You also want interaction recording.
Verint review

Questions people ask

Is Tidio or Verint better?
Neither clearly leads. Tidio starts at $24.17/month and Verint at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Verint?
Tidio starts at $24.17/month and Verint at On request.
Does Tidio or Verint run on more platforms?
Tidio runs on Cloud-based SaaS. Verint runs on Web, Windows.
What is Tidio best used for?
Tidio is most often used for live chat customer support across web and mobile, ai-powered customer service automation with lyro ai agent, ticketing and conversation management for support teams, multi-agent support with team collaboration features. Of those, live chat customer support across web and mobile and ai-powered customer service automation with lyro ai agent are not what Verint is typically brought in for.
What can Tidio do that Verint cannot?
Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Verint covers Workforce management, Interaction recording, Speech and text analytics, Quality management.

Answered from the vendors’ own pages

Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source
Verint: Who owns Verint now?

Thoma Bravo, which completed a 2 billion US dollar take-private in November 2025 and is combining Verint with its existing portfolio company Calabrio.

Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source
Verint: Does that affect an existing contract?

Existing contracts continue, but roadmap and product overlap with Calabrio is unresolved. Ask for written commitments on support horizon and migration terms before renewing.

Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source
Verint: Do I have to replace my telephony?

No. Verint is deliberately platform-agnostic and is commonly deployed over Avaya, Cisco, Genesys and Amazon Connect estates.

Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source
Verint: Is pricing published?

No. Verint sells multi-year enterprise agreements quoted per module and per agent, with professional services costed separately.

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