Softwr

Customer Support · head to head

SupportBee vs Woodpecker

SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Full reviewWebsite
Woodpecker logo

Woodpecker

CRM

Cold email and LinkedIn outreach automation platform with pay-per-use pricing

From
$7/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: SupportBee email-only ticketing, no live chat, phone support, chatbots, or AI features; Woodpecker linkedIn outreach, extra warm-ups and API access are all separate paid add-ons rather than bundled features.
  • They diverge on capability: SupportBee covers Shared inbox, Woodpecker covers Cold email sequencing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which SupportBee and Woodpecker actually diverge.

Attributes where SupportBee and Woodpecker differ
AttributeSupportBeeWoodpecker
Starting price$13/month$7/month
Pricing modelUnknownusage-based
PlatformsWeb, Mobile Browserweb, api
CategoryCustomer SupportCRM
Founded20102015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Slack
  • Trello

Only in Woodpecker

  • Cold email sequencing
  • Email verification
  • Deliverability warm-up
  • Lead Finder
  • Agency panel
  • API and integrations

What people use each for

The jobs each tool is most often brought in to do.

SupportBee

  • Email supportnot Woodpecker
  • Ticket managementnot Woodpecker
  • Team collaborationnot Woodpecker

Woodpecker

  • Running personalized one-to-one cold email campaignsnot SupportBee
  • Agencies managing outreach across multiple client accountsnot SupportBee
  • Verifying catch-all email addresses before sendingnot SupportBee
  • Adding LinkedIn outreach on top of an existing email campaignnot SupportBee

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Woodpecker

  • LinkedIn outreach, extra warm-ups and API access are all separate paid add-ons rather than bundled features.
  • Pay-per-contacted-prospect pricing can be harder to predict than flat per-seat plans at high volume.
  • Exceeding the contacted-prospect limit halts new sends until the plan is topped up.
  • Lacks the built-in calling/SMS channels that some multichannel competitors offer.

Pricing, plan by plan

SupportBee

$13/month
  • Startup$13/month
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/month
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Woodpecker

$7/month
  • Pay-per-use$7/month
    • $7 per 100 contacted prospects
    • Unlimited team members and email accounts
    • 4 warm-ups monthly

Which should you pick?

Choose SupportBee if

  • You need shared inbox.
  • You work on Web, Mobile Browser.
  • You also want email ticketing.
SupportBee review

Choose Woodpecker if

  • You need cold email sequencing.
  • You work on web, api.
  • You also want email verification.
Woodpecker review

Questions people ask

Is SupportBee or Woodpecker better?
Neither clearly leads. SupportBee starts at $13/month and Woodpecker at $7/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SupportBee or Woodpecker?
SupportBee starts at $13/month and Woodpecker at $7/month.
Does SupportBee or Woodpecker run on more platforms?
SupportBee runs on Web, Mobile Browser. Woodpecker runs on web, api.
What is SupportBee best used for?
SupportBee is most often used for email support, ticket management, team collaboration. Of those, email support and ticket management are not what Woodpecker is typically brought in for.
What can SupportBee do that Woodpecker cannot?
SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Woodpecker covers Cold email sequencing, Email verification, Deliverability warm-up, Lead Finder.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
Woodpecker: What does Woodpecker cost?

Woodpecker charges $7 per 100 contacted prospects per month (discounted heavily on annual billing), with add-ons like LinkedIn outreach at $29/month per account and extra warm-ups at $5/month each.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
Woodpecker: Is there a free plan, and what are its limits?

Woodpecker offers a 14-day free trial with full features, capped at 14 days or 100 emails sent, whichever comes first; the trial can be extended by contacting support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
Woodpecker: How is usage metered?

Usage is metered by the number of prospects contacted per month; exceeding the plan's contacted-prospect limit halts new email sends, and exceeding the stored prospect limit prevents adding new leads.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
Woodpecker: What does Woodpecker integrate with?

Woodpecker integrates with Pipedrive, HubSpot, Zoho, Calendly, Zapier, Google Sheets, and offers an API, CLI, webhooks and an MCP server for custom workflows.

Source
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