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HR · head to head

SmartHR vs Unmind

SmartHR logo

SmartHR

HR

Japanese back-office cloud for labor management, payroll and talent management

From
On request
Rated
-
Full reviewWebsite
Unmind logo

Unmind

HR

UK built workplace mental health platform combining therapy, coaching, manager training and a 24/7 helpline in one contract

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SmartHR no specific pricing published on vendor website; Unmind psychiatry and medication management are not core, so populations needing prescribing care are routed into the health system and the employer sees no continuity of care for the most acute cases.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which SmartHR and Unmind actually diverge.

Attributes where SmartHR and Unmind differ
AttributeSmartHRUnmind
PlatformsWebWeb, iOS, Android

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (HR).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SmartHR

Nothing recorded that Unmind does not also cover.

Only in Unmind

  • Therapy and coaching
  • Nova AI support
  • Content and courses
  • Accredited manager training
  • Anonymised insights
  • 24/7 global helpline
  • Critical incident response
  • Work-life practical support

What people use each for

The jobs each tool is most often brought in to do.

SmartHR

  • Reducing combined processing time by 88% across HR functionsnot Unmind
  • Centralizing employee information through onboarding to offboardingnot Unmind
  • Distributing payroll and salary statements via mobile appnot Unmind
  • Automating document distribution and employee communicationsnot Unmind
  • Integrating with 120+ external systems for extended functionalitynot Unmind

Unmind

  • A UK or EU headquartered employer consolidating a wellbeing app, a therapy provider and a legacy EAP into one contract and one insights viewnot SmartHR
  • A multinational needing a helpline that answers in local hours across European and Asian sites rather than a US-centric servicenot SmartHR
  • An HR team that needs accredited manager training framed for UK and EU employment law rather than American normsnot SmartHR
  • An organisation that has had a serious workplace incident and wants critical incident response inside the same contract as ongoing carenot SmartHR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SmartHR

  • No specific pricing published on vendor website
  • Requires direct quotation for customized pricing
  • Multiple plan options create complexity in pricing structure

Unmind

  • Psychiatry and medication management are not core, so populations needing prescribing care are routed into the health system and the employer sees no continuity of care for the most acute cases.
  • Pricing is per employee per year across the whole eligible population, so an employer with low engagement pays for a large denominator regardless of how many people use anything.
  • Bundling therapy, helpline, content and training into one price makes benchmarking against point solutions genuinely difficult, and consultants often cannot produce a like-for-like comparison.
  • United States provider depth and health plan integration are weaker than European coverage, so a US-heavy employer will find the network and the benefits integration less mature.
  • The anonymised insights layer requires minimum group sizes before reporting, so smaller teams and country sites, precisely where an HR team suspects a problem, return no data.

Pricing, plan by plan

SmartHR

On request

No published plan breakdown. See the SmartHR review.

Unmind

On request
  • Unmind workplace mental health platform$undefined/year
    • Per employee per year, invoiced to the employer
    • Modules including helpline, critical incident cover and manager training bundled or added
    • Minimum eligible population applies, oriented to large mid-market and enterprise

Which should you pick?

Choose SmartHR if

Nothing in the data separates SmartHR from Unmind on the points above - pick on price and on how each one feels to use.

SmartHR review

Choose Unmind if

  • You need therapy and coaching.
  • You work on Web, iOS, Android.
  • You also want nova ai support.
Unmind review

Questions people ask

Is SmartHR or Unmind better?
Neither clearly leads. SmartHR starts at On request and Unmind at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SmartHR or Unmind?
SmartHR starts at On request and Unmind at On request.
Does SmartHR or Unmind run on more platforms?
SmartHR runs on Web. Unmind runs on Web, iOS, Android.
What is SmartHR best used for?
SmartHR is most often used for reducing combined processing time by 88% across hr functions, centralizing employee information through onboarding to offboarding, distributing payroll and salary statements via mobile app, automating document distribution and employee communications. Of those, reducing combined processing time by 88% across hr functions and centralizing employee information through onboarding to offboarding are not what Unmind is typically brought in for.
What can SmartHR do that Unmind cannot?
Unmind covers Therapy and coaching, Nova AI support, Content and courses, Accredited manager training.

Answered from the vendors’ own pages

SmartHR: How much does SmartHR cost?

SmartHR pricing is customized per organization based on features and user count. The vendor does not publish standard pricing rates. Customers must use the estimation tool or contact the vendor directly to receive a personalized quote. No additional charges are assessed beyond monthly usage fees.

Source
Unmind: Does Unmind replace our EAP?

It is designed to, including the 24/7 helpline and critical incident response. Confirm the specific helpline coverage hours and languages for each country you operate in.

SmartHR: What is SmartHR's free tier?

SmartHR offers a free plan (¥0プラン) for small businesses with up to 30 employees. This tier provides basic employee data management without additional charges, making it suitable for very small organizations or trials.

Source
Unmind: How is it priced?

Per employee per year across the eligible population, invoiced to the employer. Rates are not published.

SmartHR: What are SmartHR's plan options?

SmartHR provides multiple plans including HR Strategy Plan (labor and talent management), Essential Plan (labor management focus), Talent Management Plan (employee growth focus), and a specialized plan for companies with 50 or fewer employees. Optional add-ons including payroll, attendance tracking, and recruitment are available.

Source
Unmind: Does it offer psychiatry?

No, prescribing care is not the core offer. Therapy, coaching and helpline support are, with escalation into local health systems for medication management.

Unmind: Is there a minimum headcount?

Yes in practice. Unmind targets large mid-market and enterprise employers, and small organisations are not the commercial focus.

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