Softwr

CRM · head to head

Salesforce vs SAP SuccessFactors

Salesforce logo

Salesforce

CRM

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite
SAP SuccessFactors logo

SAP SuccessFactors

Recruitment

Human experience management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually; SAP SuccessFactors complex configuration and customization required
  • They diverge on capability: Salesforce covers Contact management, SAP SuccessFactors covers Core HR.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Salesforce and SAP SuccessFactors actually diverge.

Attributes where Salesforce and SAP SuccessFactors differ
AttributeSalesforceSAP SuccessFactors
Starting price$25/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, Android, ApiWeb, Cloud
CategoryCRMRecruitment
Founded19992001

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce

  • Contact management
  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Workflow automation
  • Mobile access
  • AppExchange

Only in SAP SuccessFactors

  • Core HR
  • Payroll
  • Talent Management
  • Learning
  • Recruiting
  • Performance
  • Succession Planning
  • Analytics

Both cover

  • Microsoft 365

What people use each for

The jobs each tool is most often brought in to do.

Salesforce

  • Sales managementnot SAP SuccessFactors
  • Customer servicenot SAP SuccessFactors
  • Marketing automationnot SAP SuccessFactors
  • Lead generationnot SAP SuccessFactors
  • Analytics & reportingnot SAP SuccessFactors

SAP SuccessFactors

No use cases recorded yet. See the SAP SuccessFactors review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

SAP SuccessFactors

  • Complex configuration and customization required
  • Steep pricing for enterprise implementations
  • Implementation requires extensive project timelines

Pricing, plan by plan

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

SAP SuccessFactors

On request
  • SuccessFactors HXM$undefined/month
    • Core HR
    • Payroll
    • Talent Management

Which should you pick?

Choose Salesforce if

  • You need contact management.
  • You work on Web, Ios, Android, Api.
  • You also want opportunity management.
Salesforce review

Choose SAP SuccessFactors if

  • You need core hr.
  • You work on Web, Cloud.
  • You also want payroll.
SAP SuccessFactors review

Questions people ask

Is Salesforce or SAP SuccessFactors better?
Neither clearly leads. Salesforce starts at $25/month and SAP SuccessFactors at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce or SAP SuccessFactors?
Salesforce starts at $25/month and SAP SuccessFactors at On request.
Does Salesforce or SAP SuccessFactors run on more platforms?
Salesforce runs on Web, Ios, Android, Api. SAP SuccessFactors runs on Web, Cloud.
What is Salesforce best used for?
Salesforce is most often used for sales management, customer service, marketing automation, lead generation. Of those, sales management and customer service are not what SAP SuccessFactors is typically brought in for.
What can Salesforce do that SAP SuccessFactors cannot?
Salesforce covers Contact management, Opportunity management, Lead management, Reports & dashboards. SAP SuccessFactors covers Core HR, Payroll, Talent Management, Learning. Both handle Microsoft 365.

Answered from the vendors’ own pages

SAP SuccessFactors: What is SAP SuccessFactors used for?

SAP SuccessFactors is a cloud-based HCM solution for talent management, recruitment, learning, and onboarding. It helps organizations manage employee data, recruiting workflows, performance management, learning programs, and succession planning.

Source
SAP SuccessFactors: Can SAP SuccessFactors integrate with other systems?

Yes. SAP SuccessFactors can integrate with SAP HCM S/4HANA, other SAP ERP systems, and third-party HRIS, background check providers, and sourcing tools through APIs and integration adapters.

Source
Share

Related pages

More on Salesforce

More on SAP SuccessFactors

Keep looking

Other head to heads