Software · head to head
OneSignal vs Genesys Cloud
O
OneSignal
Software
Customer engagement and messaging, without the complexity
- From
- Free
- Rated
- -
The short version
- Only OneSignal has a free tier, so it costs nothing to try first.
- Each has a real cost: OneSignal free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026); Genesys Cloud all four published tiers are billed annually
Where they differ
Only the attributes on which OneSignal and Genesys Cloud actually diverge.
| Attribute | OneSignal | Genesys Cloud |
|---|---|---|
| Starting price | Free | $75/month |
| Pricing model | freemium | subscription |
| Free tier | Yes | No |
| Platforms | Web | Web, Desktop, Ios, Android |
| Founded | Unknown | 1990 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in OneSignal
Nothing recorded that Genesys Cloud does not also cover.
Only in Genesys Cloud
- Omnichannel
- ACD
- IVR
- Predictive engagement
- WFM
- Quality management
- Bots
- Salesforce
What people use each for
The jobs each tool is most often brought in to do.
OneSignal
No use cases recorded yet. See the OneSignal review.
Genesys Cloud
- Cloud contact centre across voice, digital and self service channelsnot OneSignal
- Workforce engagement and routing for large support operationsnot OneSignal
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
OneSignal
- Free plan email sends cap at 10,000 per month and web push is capped at 10,000 subscribers per send, per onesignal.com/pricing (Aug 2026)
- Professional and Enterprise plans require custom annual contracts with no published rate, per onesignal.com; SMS/RCS messaging and dedicated IPs are gated behind the Professional tier
Genesys Cloud
- All four published tiers are billed annually
- The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
- Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
- Entry pricing is $75 per user per month, rising to $240 on the top tier
Pricing, plan by plan
OneSignal
FreeNo published plan breakdown. See the OneSignal review.
Genesys Cloud
$75/month- Genesys Cloud CX 1$75/month
- Voice
- IVR
- Callback
- Genesys Cloud CX 2$110/month
- CX 1 + Digital
- Quality management
- WFM
- Genesys Cloud CX 3$140/month
- CX 2 + Analytics
- Advanced AI
- Journey management
Which should you pick?
Choose Genesys Cloud if
- You need omnichannel.
- You work on Web, Desktop, Ios, Android.
- You also want acd.
Questions people ask
- Is OneSignal or Genesys Cloud better?
- Neither clearly leads. OneSignal starts at Free and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, OneSignal or Genesys Cloud?
- OneSignal has a free tier; the other does not. Paid plans start at Free for OneSignal and $75/month for Genesys Cloud.
- Does OneSignal or Genesys Cloud run on more platforms?
- OneSignal runs on Web. Genesys Cloud runs on Web, Desktop, Ios, Android.
- Can I use OneSignal for free?
- Yes. OneSignal has a free tier, so you can try it without paying. Genesys Cloud starts at $75/month.
- What can OneSignal do that Genesys Cloud cannot?
- Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement.