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ERP · head to head

Odoo vs Salesforce Service Cloud Chat

Odoo logo

Odoo

ERP

Open-source ERP and CRM suite for all business needs

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Odoo has a free tier, so it costs nothing to try first.
  • Each has a real cost: Odoo the free plan is limited to one app, so any second module moves the whole account to a paid per user plan; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: Odoo covers Sales management, Salesforce Service Cloud Chat covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Odoo and Salesforce Service Cloud Chat actually diverge.

Attributes where Odoo and Salesforce Service Cloud Chat differ
AttributeOdooSalesforce Service Cloud Chat
Starting priceFree$25/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsCloud, On-premise, Web, MobileWeb, Mobile apps
CategoryERPLive Chat
Founded20021999

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Odoo

  • Sales management
  • Inventory
  • Accounting
  • CRM
  • Project management
  • E-commerce
  • Email marketing
  • Payment gateways

Only in Salesforce Service Cloud Chat

  • Live chat messaging
  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Slack
  • Gmail
  • Microsoft Teams

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Odoo

  • Running ERP, CRM, inventory and accounting from one integrated suitenot Salesforce Service Cloud Chat
  • Starting with a single business app and adding modules over timenot Salesforce Service Cloud Chat

Salesforce Service Cloud Chat

  • Customer engagementnot Odoo
  • Lead generationnot Odoo
  • Customer supportnot Odoo
  • Sales automationnot Odoo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Odoo

  • The free plan is limited to one app, so any second module moves the whole account to a paid per user plan
  • Standard runs $13.50 to $16.90 per user per month and Custom $20.40 to $25.50, both quoted with a yearly discount applied
  • Implementation services and custom development are not included in any plan
  • Odoo.sh hosting is required for custom modules and is charged separately from the subscription
  • SMS credits and AI scanning are billed on top of the per user price

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

Odoo

Free
  • One App FreeFree
    • Unlimited users
    • One app included
    • Hosted on Odoo Online
  • Standard$13.5/month
    • All apps included
    • Odoo Online hosting
    • Unlimited support, hosting and maintenance
  • Custom$20.4/month
    • All apps, multi-company support
    • Odoo Studio access
    • External API access

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose Odoo if

  • You need sales management.
  • You want to start without paying.
  • You work on Cloud, On-premise, Web, Mobile.
  • You also want inventory.
Odoo review

Choose Salesforce Service Cloud Chat if

  • You need live chat messaging.
  • You work on Web, Mobile apps.
  • You also want crm integration.
Salesforce Service Cloud Chat review

Questions people ask

Is Odoo or Salesforce Service Cloud Chat better?
Neither clearly leads. Odoo starts at Free and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Odoo or Salesforce Service Cloud Chat?
Odoo has a free tier; the other does not. Paid plans start at Free for Odoo and $25/month for Salesforce Service Cloud Chat.
Does Odoo or Salesforce Service Cloud Chat run on more platforms?
Odoo runs on Cloud, On-premise, Web, Mobile. Salesforce Service Cloud Chat runs on Web, Mobile apps.
Can I use Odoo for free?
Yes. Odoo has a free tier, so you can try it without paying. Salesforce Service Cloud Chat starts at $25/month.
What is Odoo best used for?
Odoo is most often used for running erp, crm, inventory and accounting from one integrated suite, starting with a single business app and adding modules over time. Of those, running erp, crm, inventory and accounting from one integrated suite and starting with a single business app and adding modules over time are not what Salesforce Service Cloud Chat is typically brought in for.
What can Odoo do that Salesforce Service Cloud Chat cannot?
Odoo covers Sales management, Inventory, Accounting, CRM. Salesforce Service Cloud Chat covers Live chat messaging, CRM integration, Agent desktop integration, Visitor tracking. Both handle Web support.

Answered from the vendors’ own pages

Odoo: How much does Odoo cost per user?

Odoo pricing ranges from $0/month for one free app with unlimited users, to $13.50-$16.90/month per user for Standard, and $20.40-$25.50/month per user for Custom, depending on billing frequency (yearly vs monthly).

Source
Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Odoo: Is there a free Odoo plan?

Yes, Odoo offers a free plan that includes unlimited users for one app with hosting and support included on Odoo Online.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
Odoo: How does Odoo define a paying user?

A paying user is typically an employee who has access to the Odoo backend to create, view, or edit documents. Customers and suppliers accessing portals are free users and do not count toward the seat limit.

Source
Odoo: What is included in Odoo's Standard plan?

The Standard plan at $13.50-$16.90/user/month includes all Odoo apps, hosting, unlimited support and maintenance, daily backups, 24/7 monitoring and security, and free eLearning platform access.

Source
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