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NICE CXone vs ON24

NICE CXone logo

NICE CXone

Software

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite
ON24 logo

ON24

Software

The digital engagement platform

From
$2000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL; ON24 the Internet Archive's capture of ON24's homepage on 1 January 2021 named five distinct platform tiers, Webcast Elite, Engagement Hub, Target, Intelligence, and Connect, but pointed visitors to a 'Find your pricing fit' quiz rather than publishing figures.
  • They diverge on capability: NICE CXone covers Omnichannel routing, ON24 covers Live webinars.

Where they differ

Only the attributes on which NICE CXone and ON24 actually diverge.

Attributes where NICE CXone and ON24 differ
AttributeNICE CXoneON24
Starting price$71/month$2000/month
PlatformsWeb, DesktopWeb, Ios, Android
Founded19861998

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in NICE CXone

  • Omnichannel routing
  • ACD
  • IVR
  • WFM
  • Quality management
  • Analytics
  • AI automation
  • Microsoft Dynamics

Only in ON24

  • Live webinars
  • Virtual events
  • Engagement hub
  • AI-powered analytics
  • Content hubs
  • Marketo
  • Eloqua
  • HubSpot

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

NICE CXone

  • Enterprise contact centernot ON24
  • Workforce optimizationnot ON24
  • Quality managementnot ON24
  • Customer analyticsnot ON24

ON24

  • Event planningnot NICE CXone
  • Ticket salesnot NICE CXone
  • Attendee managementnot NICE CXone
  • Virtual eventsnot NICE CXone
  • Event marketingnot NICE CXone

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

ON24

  • The Internet Archive's capture of ON24's homepage on 1 January 2021 named five distinct platform tiers, Webcast Elite, Engagement Hub, Target, Intelligence, and Connect, but pointed visitors to a 'Find your pricing fit' quiz rather than publishing figures.

Pricing, plan by plan

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

ON24

$2000/month
  • Core$2000/month
    • Webinars
    • Engagement tools
    • Basic analytics
  • Professional$4000/month
    • Virtual events
    • Advanced analytics
    • Integrations
  • Enterprise$8000/month
    • Full platform
    • AI insights
    • Dedicated success manager

Which should you pick?

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want acd.
NICE CXone review

Choose ON24 if

  • You need live webinars.
  • You work on Web, Ios, Android.
  • You also want virtual events.
ON24 review

Questions people ask

Is NICE CXone or ON24 better?
Neither clearly leads. NICE CXone starts at $71/month and ON24 at $2000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, NICE CXone or ON24?
NICE CXone starts at $71/month and ON24 at $2000/month.
Does NICE CXone or ON24 run on more platforms?
NICE CXone runs on Web, Desktop. ON24 runs on Web, Ios, Android.
What is NICE CXone best used for?
NICE CXone is most often used for enterprise contact center, workforce optimization, quality management, customer analytics. Of those, enterprise contact center and workforce optimization are not what ON24 is typically brought in for.
What can NICE CXone do that ON24 cannot?
NICE CXone covers Omnichannel routing, ACD, IVR, WFM. ON24 covers Live webinars, Virtual events, Engagement hub, AI-powered analytics. Both handle Salesforce, Web support.
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